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Support Engineer 3

Company: Waters Technologies Corporation D/B/A Waters Corporation
Location: Milford, MA
Posted on: May 24, 2017

Job Description:

Position: Support Engineer 3 (Senior Chemist, Engineering Support)

Duties: Provides technical training and day-to-day real time support to

the Global Field Service organization and internal customer technical

support groups. Defines service requirements for new products as part of

the new product project team along with input on previous product

analysis based on our product experience. Coordinates and provides

technical input into the development, completion and distribution of

Service product introduction packages for new Waters products. Evaluates

and recommends special tools and test equipment and instructs service

personnel in utilizing tools and equipment. Provides technical content

into service procedures and technical service notes. Plans, designs,

implements, and evaluates service training programs. Provides

recommended product training packages to the Service Training

organization and may also provide technical class room instruction.

Provides on-site assistance to the Waters Global Field Service

organization as directed by a support manager. Tests and evaluates

customer instruments as required within the scope of Service Support.

Informs the Quality organization, Product Management and Development

groups about product related concerns raised by our Field Operations.

Monitors ongoing systemic product performance and reliability and

reports findings to the Quality operations.

Requirements: Bachelor's degree in Chemistry or related field (willing

to accept foreign education equivalent) plus five (5) years of

experience providing system level expert support to mass spectrometers

and LC systems, instrumentation, software, hardware and related LCMS

applications, including troubleshooting, repair, installation and

maintenance support. or, alternatively, a Master's degree and three

years of experience as stated above. Also requires Demonstrated

Expertise (DE) applying chemistry aspects and physical principles of

mass spectrometry and liquid chromatography as part of the support

process; DE monitoring the lifecycle of LC/MS products, ensuring

continuous improvement in product quality and efficiency of service by

providing input to the Product and Quality management; DE resolving

application issues for customers related to our LC/MS products used for

identification, quantitation, and analysis; DE utilizing and operating

LC/MS instrumentation and related acquisition and data processing

software and ensuring that related supporting documentation meets the

end user's needs; DE troubleshooting electronics, vacuum technology,

mechanical systems and related application software; DE using electronic

measurement equipment, electronic schematics, mechanical drawings,

computer hardware, communication hardware and software to troubleshoot

LCMS systems; DE leading cross-functional teams during new LC-MS product

launches; DE reviewing customer complaints for trends and potential

product improvements and applying analytical approaches, such as Six

Sigma; DE providing real-time remote support via telephone or electronic

tools such as webex or team viewer to onsite Field Engineers around the

world; and DE with various back office business systems such as SAP,

Trackwise (complaint handling), Lotus Notes dbases and Microsoft office.

Position requires 25% international and domestic travel.

Please apply at : https://globalcareers-waters.icims.com/jobs.

Keywords: Waters Technologies Corporation D/B/A Waters Corporation, Medford , Support Engineer 3, Engineering , Milford, MA, Massachusetts


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