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Senior Manager

Company: Wayfair LLC
Location: Boston, MA
Posted on: August 15, 2017

Job Description:

Position: Senior Manager (Product Management / Customer Loyalty)

This posting covers multiple openings for the position described.

Duties: Manage and drive the overall execution, performance, and effectiveness for

all Wayfair’s brands’ customer loyalty initiatives. Develop new ways to serve

repeat customers. Analyze potential loyalty programs and scale existing referral

and gift card programs. Identify new customer loyalty opportunities and develop

strategies to drive site traffic, repeat customer purchases, and profit growth,

based on customer feedback, competitive research and industry benchmark analysis.

Define KPIs for loyalty initiatives and establish stretch goals. Execute on loyalty

strategies by working with multiple cross functional teams such as engineering,

product management, analytics and creative teams; leverage existing and new

technology to drive business goals. Negotiate with external and internal partners

(vendors, distribution partners, engineers, other team leads, senior management) to

deliver on cross-functional customer loyalty projects. Mentor junior team members.

Requirements: Master's degree in information technology, information systems,

finance, economics, innovation or related field (willing to accept foreign

education equivalent) plus two (2) years of experience performing technology

analysis and consulting. or, alternatively, a Bachelor's degree and six years of

experience as noted above. One year of experience must include: Developing robust

technical strategy through abstract problem solving - including analyzing business

problems and initiative, and defining project scope ; Prioritizing technology

initiatives based on ROI and risk assessment analyses; Performing analytical

analysis, quantification of research and data analysis, and A/B testing; Performing

data extraction, transformation and loading using SQL; communicating technology

ideas with business leaders, external partners, technology teams, and design teams;

and developing presentations based on data findings using PowerPoint.

Submit resume to Wayfair LLC, Sal Lisanti, 100 Huntington Avenue 4 Copley Place,

Boston, Massachusetts 02116 or via https://jobs.wayfaircareers.com/jobs/oOJP5fwb

Keywords: Wayfair LLC, Medford , Senior Manager, Retail - All , Boston, MA, Massachusetts


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