IT Manager
Company: Emcor Inc
Location: Norwood
Posted on: April 28, 2024
Job Description:
Job Title: Information Technology Manager
Reports to: CFO
Location: Boston, MA
FLSA Status: Full-Time / Exempt
Updated: February 29,2024
COMPANY OVERVIEW
Since 1934, Gaston Electrical has provided expert electrical and
low voltage contracting services to the commercial, institutional,
life-sciences, hospitality, and retail markets in New England. Our
company leadership and skilled electricians build trust through
best-in-class services, quality workmanship, safety practices, and
reliability.
POSITION OVERVIEW
The Information Technology (IT) Manager plans and manages
Information Technology operations. The IT Manager plans, directs,
and coordinates information systems and telecommunications
operations within the company. In addition, the IT Manager plans,
directs, coordinates, and participates in application support
activities, systems and development activities, and network and
technical services activities. This person provides highly
technical and responsible staff assistance, manages IT projects,
and budgets and serves as IT Department leader. The IT Manager will
be responsible to research, analyze, recommend, procure, implement,
and maintain computer network systems, hardware, and software to
ensure maximum efficiency and uptime for the business and implement
technological strategic solutions. Along with other IT staff, the
IT Manager will serve as a main point of contact on all IT related
matters for the Company.
WORK SCOPE
The IT Manager will operate independently and exercise advanced
discretion and judgement with both macro and micro level
responsibilities. This is a hands-on role that includes; oversite,
investigation and resolution of end user support needs, customer
service, infrastructure management including security, and recovery
strategies and network administration, and strategic planning. The
work scope will require the IT Manager to be involved in internal
service management, including coordination between Corporate IT,
outsourced IT, and internal clients. The IT Manager is responsible
for managing and keeping confidential highly sensitive
information.
ESSENTIAL JOB FUNCTIONS
Include the following. Other responsibilities may be assigned.
- Responsible for day-to-day IT operations:
- Implement and manage network security as established by
Corporate policy.
- Effectively communicate relevant IT systems information to the
CFO and the Executive Team in a timely fashion.
- Work closely with Executive Team to plan yearly budget and
projects based on Company goals for the year.
- Determine the schedule of IT projects throughout the year.
- Work closely with Operations Managers to champion Information
Technology within the company.
- Attend regular conference calls with Corporate IT &
Security.
- Responsible for IT Security & Compliance:
- Ensure compliance with Corporate IT Standards.
- Oversee and manage the deployment of IT and Security
tools.
- Communicate & educate employees on IT and Security best
practices.
- Ensure security of data, network access and backup
systems.
- Responsible for the IT Infrastructure and Operations:
- Manage the process of changes effectively, while remaining on
the forefront of emerging industry practice and products.
- Plan for future needs and identify solutions to satisfy
needs.
- Oversee and plan the management of the company communication
system (telephone, voicemail, email).
- Prepare 1-, 3- and 5-year technology plans for the site in
conjunction with Company and Corporate and strategic plans.
- Maintain an IT asset management program.
- Oversee and manage system troubleshooting, backups, archiving
and disaster recovery and provide or procure necessary
support.
- Maintain and test Business Continuity Plan in accordance with
Corporate IT Policies and implement necessary changes as
identified.
- Ensure Compliance with Corporate Records Retention
Policies.
- Establish and maintain relationships with IT vendors.
- Negotiate contracts with IT vendors in coordination with
Corporate and Company CEO, and Executive Team.
- Manage sensitive information to the highest level of
confidentiality according to Corporate IT and PSIP Policies.
- Monitor compliance with established Company and Corporate
policies and procedures and implement necessary changes as
identified.
- Responsible for the leadership and supervision of third-party
IT resources:
- Effectively lead, set direction and goals for third-party IT
staff by communicating job expectations; planning, monitoring, and
appraising job results; coaching, counseling, and disciplining
employees; initiating, coordinating, and enforcing systems,
policies, and procedures.
- Evaluate effectiveness of third-party IT expenditures.
QUALIFICATIONS
To perform this job successfully, the individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.
EDUCATION AND EXPERIENCE
- Bachelor's degree in computer science, business,
telecommunications or related field OR equivalent experience and
training.
- Five (5) or more years of technology management experience
- Ten (10) plus years of high-level and working knowledge of
technology infrastructure and servers with progressive management
expertise to effectively support and maintain an enterprise
network
- Working knowledge of large desktop/laptop deployments including
design, engineering and support of the desktop, desktop
applications, desktop images, encryption, endpoint security and the
associated systems of application delivery and group policies
- Storage and information security background in line with
industry standards including general principals of standard
security audits and certifications
- Demonstrate ability to develop and cultivate a dynamic and
progressive and innovative technology environment PREFERRED
TECHNICAL EXPERIENCE
- Windows Server 2016 +
- Active Directory Domain Services
- iPhone, iPad, and Android support
- Immutable backup
- Azure/Microsoft 365
- SCCM/InTune/Autopilot
- Endpoint Detection and Response (EDR) ATTRIBUTES AND SKILLS
- Strong leadership and proactive communication abilities to
manage the team and performance levels within the department to
maintain excellent service and standards
- Skilled in conceptualizing, analyzing, developing and
implementing creative solutions to enhance productivity, efficiency
and effectiveness of operations, systems and procedures
- Strong process and project management skills
- Ability to organize, manage, analyze and interpret data
- Ability to provide vision and leadership
- Superior oral and written communication skills
- Personal integrity, emotional intelligence, professionalism and
accountability
- Excellent interpersonal skills with employees at all levels of
the organization to build trust and cooperation
- Dynamic, self-driven, proactive and decisive
- Adapts well to and initiates changes in the organization
- Understanding of and experience implementing IT internal
controls and risk ACCOUNTABILITY AND MEASUREMENT
- Partner with Executive Management to implement new processes
and ensure a secure, productive, uptime working environment.
PHYSICAL REQUIREMENTS
- While performing the duties of this job, the employee is
regularly required to talk and hear; move within the office to
retrieve files and meet with employees in their offices or
conference room.
- Able to work at a computer (reading and keying) or extended
periods of time.
- This role requires communicating verbally and in writing one on
one, in small groups, as well as presenting to larger groups of
employees.
- This role will require some travel to company job sites.
Occasionally, some air travel may be required.
We offer our employees a competitive salary and comprehensive
benefits package and are always looking for individuals with the
talent and skills required to contribute to our continued growth
and success. Equal Opportunity Employer/Veterans/Disabled.
No Agencies Please
#gaston
#LI-KW1
#LI-NR1
Keywords: Emcor Inc, Medford , IT Manager, Accounting, Auditing , Norwood, Massachusetts
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