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Supvr Financial Coordination - Patient Access

Company: Tufts Medical Center
Location: Medford
Posted on: January 12, 2022

Job Description:

Company DescriptionIt takes a lot of very smart, hard-working and talented people to provide the level of care that we give to our patients. Tufts Medical Center is an internationally respected academic medical center and we pride ourselves not only on the sophistication of the care we deliver, but the compassionate way in which we provide it. And that starts with our employees.Job DescriptionSupervises Financial Coordinators performing financial counseling to patients, assisting patients in the application process for state programs, administering the Free Care Program, and proactively completing cash collection of patient balances for Financial Coordination Center functions. Assists in maximizing revenue to the hospital for treatment provided to uninsured or underinsured patients.PRINCIPAL DUTIES AND ESSENTIAL FUNCTIONS:Consistently applies the corporate values of respect, honesty and fairness and the constant pursuit of excellence in improving the health status of the people of the region through the provision of customer-friendly, geographically accessible and high-value services within the environment of a comprehensive integrated academic health care system.Assists in the planning of Department vision and ensures daily work flow patterns, appropriate staffing levels, timely quality monitoring, and proper adherence to Hospital and Department policies and procedures.Oversees the orientation, acclimation and training of new employees, completes ongoing training for existing employees, introduces process changes to existing employees, and conducts performance audits to identify focused training needs.Demonstrates the ability to communicate effectively and foster an environment that encourages learning and the desire to do it right the first time.Works closely with the PreReg Call Center, PreAuth/Admission Center, Walk-In Centers and Patient Finance to address patient financial liability.Assists in developing policies and procedures for areas of responsibility; participates in the development of department policies and procedures for Patient Access.Supervises subordinates work assignments and provides direction to subordinates in the resolution of complex problems. Ensures efficient workflow for all Financial Coordination functions.Participates in the interviewing process and authoritatively recommends the hiring of subordinates.Completes performance evaluations for subordinates, and when necessary provides input into discipline and/or discharge.Develops and revises subordinates performance standards and participates in the development of programs to increase employee motivation and continued development.Assists in developing and conducting orientation and training programs for subordinates.Responds to staff questions during training sessions; must be well versed in all aspects of department in order to keep knowledge up-to-date.Conducts periodic audits and work reviews to assist management in identification of training opportunities.Organizes and prioritizes work to meet changing needs.Makes recommendations regarding changes in procedures based upon feedback received in training sessions. Brings instances of recurring errors to the Directors attention for further investigation.Recommends changes to Financial Coordination Center work list reports to ensure efficient and effective financial counseling and cash collection of patient balances.Prepares and maintains performance records by reporting group performance, individual performance, and productivity indicators for Management reports.Secondary Job Functions18. Completes all functions of a Financial Coordinator when needed.19. Assists in the installation of additional software applications to improve the efficiency and/or effectiveness of the financial coordination and cash collection processes.20. Maintains current knowledge of and complies with all state, federal and local laws relating to financial assistance programs, Medicaid programs, Free Care Programs, and cash collection functions.21. Develops and maintains positive working relationships with Hospital Administration, Physicians, other Hospital Departments, and families.22. Participates on redesign teams throughout the Hospital as requested.23. Responsible for attending annual Hospital and Departmental Fire/Safety and Infection Control training and for maintaining current knowledge of safety procedures within the Hospital and the Department.24. Performs additional duties as assigned by the Director, Patient Access.25. Maintains collaborative team relationships with peers and colleagues in order to effectively contribute to the working groups achievement of goals, and to help foster a positive work environment.26. Performs other similar and related duties as required or directed.QualificationsJOB KNOWLEDGE AND SKILLS:Analytical ability to resolve complex problems and develop policies and procedures, and subordinates performance standards for areas of responsibility. Ability to establish priorities and effective work flow patterns.Supervisory skills necessary to effectively complete department responsibilities of organizing, directing, controlling, and evaluating the activities of subordinates.Excellent Guest Relation skills to regularly interact with physicians, nursing personnel, other hospital departments, patients, families, and external customers.Ability to function in multifaceted environments and interact with families who have critically ill relatives, which may result in a high degree of stress.Demonstrated knowledge and proficiency of standard PC word processing, spreadsheet, database and presentation applications (i.e., Word, Excel, Access, PowerPoint) to develop, prepare and analyze reports.Requires knowledge of mainframe patient scheduling, registration and patient accounting applications.Requires knowledge of healthcare finance, patient access and patient accounting principles.Requires basic understanding of health care industry issues and operations, including Massachusetts regulatory environment.Requires personal attributes of patience and professionalism; must be able to relate to and encourage staff.Requires basic knowledge of accounting principles that directly impact the accounts receivable, including debit and credit transactions, charge transfers, contractual allowance and adjustment and financial class changes.Requires the ability to communicate clearly and concisely, verbally and in writing.Requires knowledge of medical terminology.Exposure to using performance improvement methodologies to improve and monitor processes is essential.Experience in using team building and quality management concepts to positively influence the work environment is highly desirable.Must be comfortable working with computers and be able to troubleshoot on the fly as hardware or software malfunctions occur.EDUCATION:Level of knowledge generally obtained via completion of an Associates degree.EXPERIENCE:Three to five years of work-related experience, of which two to three were in a supervisory capacity.An equivalent combination of education and experience which provides proficiency in the areas of responsibility listed above may be substituted for the above education and experience requirements.ORGANIZATIONAL RELATIONSHIPS :May assign work to others and/or provide guidance and direction to others. May be expected to interact with others in a quasi-supervisory capacity without expressed authority. Provides feedback to employees and management regarding employee performance, training outcomes and competency-based testing.WORKING CONDITIONS/PHYSICAL DEMANDS:Works in a normal office environment where there are limited physical discomforts due to temperature, noise, dust and the like. Frequent walking required.Requires attention to detail for meeting tight deadlines for special projects.Work may produce a high level of mental/visual fatigue due to the use of apersonal computer for extended periods of time.Frequent revision/change of policies and procedures to improve customer service and comply with state, federal, and local legislation.Additional InformationAll your information will be kept confidential according to EEO guidelines.AMERICANS WITH DISABILITIES STATEMENT:Must be able to perform all essential functions of this position with reasonable accommodation if disabled.The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Tufts Medical Center reserves the right to modify position duties at any time, to reflect process improvements and business necessity.COVID-19 POLICY:Please note that effective October 1, 2021, as a condition of employment at Tufts Medical Center, all employees and new hires must have received their complete dose of the COVID-19 vaccine, unless they have been granted an exemption.

Keywords: Tufts Medical Center, Medford , Supvr Financial Coordination - Patient Access, Accounting, Auditing , Medford, Massachusetts

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