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Quality Assurance Auditor

Company: Transdev
Location: Medford
Posted on: July 30, 2022

Job Description:


The QA Auditor will evaluate the performance of customer-facing employees in TRAC, in accordance with written and acknowledged guidelines. The QA Auditor will report to the Quality Manager.


  • Working with the Quality Manager to carry out the QA program, designed to evaluate, track, and react to the quality of service provided by TRAC's customer-facing employees (Dispatchers, Dispatch Assistants, and Reservationists)
  • Collaborating with Quality Manager to identify and resolve performance issues, or suggest areas for continuous improvement
  • Maintaining and implementing evaluation material (ex: audit forms) for all customer-facing roles in TRAC
  • Monitoring communications between riders and reservationists, and riders and dispatch assistants, to ensure that operating procedures are being followed and all interactions meet service standards and goals


    Education, Licensing, and Certifications Required :

    • High school diploma or equivalent, such as GED, required

      Experience :

      • Prior experience in a QA role with increasing tenure and responsibility, preferably in the transportation or paratransit industry
      • Thorough knowledge of ADA and MBTA requirements and standards
      • Thorough knowledge of TRAC standard operating procedures
      • Hands-on experience in reservations, scheduling or dispatch a plus
      • Ability to objectively observe and evaluate job performance

        Pre-Employment Requirements:

        • Must submit to drug testing and a criminal background check

          For more information please visit our website at

          The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

          Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

          _EEO is the Law Poster:

          Drug free workplace

          If based in the United States, applicants must be eligible to work in US without restrictions for any employer

          Job Locations USA-MA-Medford

          Posted Date 17 hours ago (7/26/2022 1:02 PM)

          Requisition ID 2022-23212

          Position Category Customer Service/Call Center/Dispatch/Reservationist/Scheduler

          Internal Code #TNA

          Internal Reference 405

          Internal Code 3 Ind1

          Company/Division IntelliRide

Keywords: Transdev, Medford , Quality Assurance Auditor, Accounting, Auditing , Medford, Massachusetts

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