Customer Service - Safety & Industrial Supply
Company: Productivity Inc
Location: Plymouth
Posted on: January 14, 2026
|
|
|
Job Description:
Job Description Job Description Productivity, Inc Customer
Service – Safety & Industrial Supply Productivity, Inc is a machine
tool distributor headquartered in Plymouth, MN. In addition to
metalworking equipment, we supply related tooling as well as safety
and industrial supplies. As a Customer Service Representative, you
will provide product and technical information on our safety and
industrial supply products to support our customers and outside
sales team. Responsibilities Act as an Industrial Supply resource
to the customer - researching and sourcing products, recommending
options, provide quotes, check price and delivery, answer calls,
and enter orders. Source alternate products if there are
backorders. Collaborate with Industrial Supply Outside Sales and
Sales Management to identify and grow opportunities. Retain
customers by delivering and ensuring superior customer service.
Help the customer find the most effective Industrial Supply
solution at the best value - advise customers on current
promotions, suggest related products, recommend products and brands
currently in stock. Help maintain supplier relationships with
Industrial Supply and Safety products. Attend product training.
Other miscellaneous duties and responsibilities and required by the
position. Requirements Product knowledge needed - Safety,
MRO/Industrial Supplies and Abrasive Products. Excellent verbal and
written communication skills. Excellent organizational, research,
time management, and follow-up skills. Capable PC/computer skills -
MS Word, Excel, Google Searching, etc. Ability to maintain a
positive & productive work atmosphere by acting and communicating
in a manner to get along with customers, co-workers, vendors, and
management. Monday - Friday, 8:00 am - 5:00 pm Why this job? $26.00
- $31.50/hour Excellent Benefits - Medical, Dental, Vision
Insurance – Effective Day-1 of Employment 401k with Match Generous
Paid Time Off Ongoing technical training provided Why our company?
Productivity is known for impressive customer service and integrity
within our industry. That reputation is only achieved by hiring the
right people, treating them with respect, providing excellent
customer service, and acting with integrity where our employees are
concerned. We are a stable, established company, and we’ve been
around for a long time! Over the years, we have continued to grow,
learn, evolve, and expand, providing growth opportunities to our
long-term employees. We are committed to providing Equal Employment
Opportunities to all employees and applicants. Compensation
details: 26-31.5 Hourly Wage PI58dd63023061-25405-39440122
Keywords: Productivity Inc, Medford , Customer Service - Safety & Industrial Supply, Customer Service & Call Center , Plymouth, Massachusetts
