Customer Service Representative (Weekends)
Company: NB Fitness Club
Location: Brighton
Posted on: February 16, 2026
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Job Description:
Job Description Job Description We are looking for reliable and
enthusiastic customer service oriented people to work at our front
desk on weekends. Our Front Desk team provides legendary service to
our members and guests and play an integral role in creating the
first impression of who we are to anyone walking in our door. Must
have flexible schedule and be willing to work early mornings and
evenings. Job Duties: Greet members with a smile and positive
attitude Adhere to all First Fitness Management policies and
procedures including, but not limited to timeliness, codes of
conduct, uniforms and timekeeping Efficiently check in and handle
routine member service tasks using the club systems such as (but
not limited to) updating credit cards and member billing
information Navigate basic questions about membership, services and
billing inquiries. Provide a clean and organized front desk Become
proficient in the use of Ignite membership database, and any other
computer program required to meet the business needs of the
customer Provide high levels of customer service and attentiveness
to member needs Be responsive to member feedback and complaints and
escalating issues to club management team as necessary Perform
point of sale transactions Effectively communicating new promotions
and services at point of contact, so that the member gets the most
out of their gym membership Skills, Experience & Education: 1 year
prior customer service experience in a member-facing role. Team
player who approaches challenges in a creative and positive manner.
Excellent communicator- good listening and oral skills Ability to
execute multiple tasks at once Experience working with computer
systems and navigating through work screens. Physical demands
include ability to walk through all areas of clubs, climbing stairs
(where applicable), standing behind the front desk, and bending and
lifting (e.g., picking up towels, re-stacking of weights, moving of
equipment as necessary). AED/CPR Certification REQUIRED Benefits:
Competitive wages Free health club membership Discount on club
services
Keywords: NB Fitness Club, Medford , Customer Service Representative (Weekends), Customer Service & Call Center , Brighton, Massachusetts
