Resident Relations Manager
Company: Jefferson Apartment Group
Location: Boston
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Jefferson Apartment Group is a
full-service real estate firm specializing in multifamily and
mixed-use real estate investments through our acquisition,
development, construction and property management services. We are
seeking a Resident Relations Manager to join our team at J Vue at
the LMA. This 20-story, 289 unit high-rise apartment building soars
amidst the Boston skyline. Located in Boston’s highly desirable
Longwood Medical and Academic Area, the building is in close
proximity to major universities, employment centers, and museums,
in addition to just one block to the T on the Green Line. As the
Resident Relations Manager, you will play a crucial role in
ensuring exceptional resident satisfaction and fostering a positive
community environment within our residential properties. Excellent
communication, organization, management, and people skills are
critical for this role. ESSENTIAL FUNCTIONS: Assists with property
and office administration including reporting, managing lease
files, audits, and renewals. Assists with posting rents, daily
deposits and managing delinquency through effective rent
collections. Ensures residents abide by community rules and
policies. Responds to current resident requests for information.
Builds and maintains strong relationships with residents through
proactive communication, community events, and personalized
interactions. Addresses resident concerns, complaints, and requests
in a timely and empathetic manner, striving for swift resolution
and customer satisfaction. Develops strategies to promote lease
renewals and enhance resident retention rates through personalized
outreach and incentives. Plans and executes community events,
activities, and initiatives to foster a sense of belonging and
enhance the overall living experience for residents. Implements
feedback mechanisms to gather insights from residents and utilize
data to continuously improve services and amenities. Collaborates
with property management, maintenance teams, and other stakeholders
to ensure seamless operations and exceptional resident experiences.
ESSENTIAL SKILLS AND ABILITIES: Always represents the company in a
professional manner. Leases and markets vacant and upcoming
apartments. Walks apartments and reports all necessary
improvements. Assists in conducting market surveys and shopping
competitive communities. Assists in developing marketing strategies
and campaigns to attract prospective residents and promote the
unique features and benefits of our properties. EDUCATION AND
EXPERIENCE: Must have 1-3 years of property management experience.
High School Diploma and professional knowledge of business
discipline are required. Additional vocational training or a
four-year college degree is preferred. General knowledge of
community budgeting and extensive knowledge of property management
software. PHYSICAL DEMANDS: The physical demands and work
environment characteristics described here are representative of
those that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions. Physical demands: While performing the duties
of this job, employee is required to walk frequently; sit
frequently; use hands to handle, or feel objects, tools, or
controls frequently; reach with hands and arms; talk and hear and
communicate with speech clarity continually; climb, balance, and
stoop, kneel, and bend occasionally. Employee must lift and/or move
15 pounds occasionally. Work environment: Setting typical of a
business office. This is an in-office position. We offer a
competitive salary and excellent individual and team
performance-based bonus potential. In addition, a comprehensive
benefits package is offered to all full-time employees with
medical, dental, and vision coverage, paid vacation and sick leave
and rental discounts. Join a growing company with tremendous career
growth opportunities. EEO MFDV.
Keywords: Jefferson Apartment Group, Medford , Resident Relations Manager, Customer Service & Call Center , Boston, Massachusetts
