Customer Support Specialist
Company: Vencora
Location: Worcester
Posted on: April 1, 2026
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Job Description:
Vencora Business Unit: VBU - Covenir Job Summary: We are growing
and hiring Customer Service Representatives to manage incoming
customer queries and field questions regarding policy information.
You will also process payments, modifications, and escalate
complaints across a number of communication channels. A successful
candidate would need to be high energy, customer centric, have a
friendly demeanor, display empathy, patience and have experience
working in the insurance industry, call center and proficient in
computers. REMOTE OPPORTUNITY with multiple shift opportunities.
Job Description: We Are : Covenir is a company with a startup
attitude with the support of a corporation. In the last three years
we have experienced tremendous growth and have quickly become one
of the go to companies for business process outsourcing. You Are :
Someone with a few years of call center/customer service/office
support experience or someone with a lot of experience looking to
make a career change. You enjoy working a flexible schedule in a
team environment around a lot of great people. You need a
fast-paced environment where no two days are the same and you
understand how to be the face/voice of a company. Responsibilities
Include : Work with our insurance provider clients and deliver
great overall customer service Take in a high volume of calls,
communicate via email and letters as appropriate Document all
client communication across several platforms Be the point person
for our clients as well as their customers Qualifications : 2 years
of customer service experience in a call-center environment
Demonstrated communication, organizational and interpersonal skills
Intermediate proficiency in Microsoft Office Strong independent
problem solving and analytical skills Preferred Qualifications: 4
years of insurance experience (insurance agent license a plus!)
Bilingual (Spanish/English) Associates Degree Things to know:
Rotating schedule includes hours between 11:30am-8:00pm Monday
through Friday with mandatory Saturday 9:00am-6:00pm Open concept
work environment Light to moderate noise activity Paid training
Worker Type: Regular Number of Openings Available: 0
Keywords: Vencora, Medford , Customer Support Specialist, Customer Service & Call Center , Worcester, Massachusetts
