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Account Director

Company: Roi Solutions Inc
Location: Medford
Posted on: May 22, 2023

Job Description:

Who We Are:
ROI Solutions, Incorporated, was founded in 1999 to help nonprofit organizations achieve their missions. We have spent a great deal of time and energy building our company, hiring great talent, constantly improving our technology, and developing our CRM product Revolution CRM. We have evolved, and that evolution continues every day, but our core values have remained unchanged since our inception: to provide solutions and services to nonprofit clients that will help them succeed in their missions and to do so with passion and purpose. Our services are unmatched and include client support, onboarding, and data and analytics. ROI Solutions is an equal opportunity employer committed to fostering a diverse, equitable, and inclusive workplace. We welcome candidates from all backgrounds and identities to join us in supporting our client partners in their world changing work. It is a requirement that all ROI Solutions employees demonstrate a commitment to valuing diversity and contributing to an inclusive working environment.
About the Position:
ROI Solutions' Account Directors serve as the lead relationship manager for a portfolio of clients and provide internal oversight, guidance, and coaching to ROI Solutions Client Services team members. - This position is a key contributor towards ROI Solutions' top priority of providing client satisfaction, helping our clients utilize our CRM to its fullest capacity, and ensuring that they maximize the positive impact of well-managed data on their fundraising programs and mission.
This role requires outstanding professionalism, great communication skills and collaboration, and most importantly, an unwavering commitment to helping nonprofits make the world a better place.
Skills and Experience Preferred

  • 8+ years of experience with nonprofit data management/CRM and multi-channel marketing.
  • Excellent written and verbal communication skills.
  • Team building/leadership skills.
  • Ability to translate client business requirements into formal written specification documents.
  • Technology-oriented, with a passion for database management and its ability to drive growth for mission-based organizations.

    Specific Tasks

    • Serve as lead communicator on client meetings with respect to overall relationship management and client deliverables.
    • Maintain and update client business logic collaboratively with clients.
    • Author specifications for client technical/programming requirements and work with internal development team to facilitate deliverables.
    • Provide oversight, guidance, and coaching to Client Services team members as needed to ensure overall client satisfaction.

      Hello. ROI Solutions here. Don't meet every requirement listed above? At ROI Solutions, we want to continue to build a diverse & inclusive workplace, so if this role looks great but your experience doesn't perfectly match up with every qualification in the job description, apply anyway. You may be just the right candidate for this or other roles.
      Applicants are required, where permitted by applicable law, to be fully vaccinated by the date of hire to be considered for employment at ROI Solutions. By applying, you are acknowledging your understanding and acceptance of this condition of employment.
      Please Note: This role is not available for remote work in AK, AL, AR, AZ, CA, CO, CT, DE, HI, IA, ID, IN, KS, LA, MI, MO, MS, MT, NE, ND, NJ, NM, NV, OH, OK, OR, RI, SD, TN, TX, UT, VT, WA, WI, WY, New York City, NY, or any location outside of the United States.

Keywords: Roi Solutions Inc, Medford , Account Director, Executive , Medford, Massachusetts

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