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Hotel Operations Manager

Company: Colwen Hotels
Location: Medford
Posted on: July 9, 2024

Job Description:

Are you a proven Hotel Operations Manager (Assistant General Manager/Operations Manager) looking for variety and new experiences? Are you ready to take your hospitality leadership experience on the road? If so, Colwen Hotels has an exciting Bench Hotel Operations Manager opportunity. We are currently in search of a Bench Hotel Operations Manager to join our team and support our hotels located primarily in the Greater Boston region. The position of Bench Hotel Operations Manager is responsible for supporting the assigned hotel for all day-to-day hotel operations, providing impactful leadership and support to the team, quality assurance, driving exceptional guest service standards, superior guest satisfaction, ongoing enhancement of service and quality improvements at the hotel, associate development and engagement, fiscal responsibility and a strong working knowledge of financial statements and internal controls during the duration of each assignment as an acting Operations Manager or Department Manager. This individual may also be assigned to a hotel to provide support to the General Manager, work on special projects as well as facilitate Brand and Colwen training programs. A Bench Hotel Operations Manager position with Colwen is a roll-up your sleeves role that when necessary, will require the individual to work in multiple departments to support and lead the team. Our Managers do not manage from their offices but are actively out and about in the operation. Colwen Hotels is a hospitality group built on hard work, character, and authenticity. We cultivate ideas and empower individuals to bring forward- thinking concepts to life to enrich guest experiences. Staying ahead of the curve is what has made us who we are today, and we strive to keep our ideas fresh. We currently have 40 hotels in our portfolio operating across 10 states. With our continued growth and project pipeline, we are able to provide our associates with exciting career advancement growth and opportunities. Responsibilities and Duties Include but Not Limited to the Following: Responsible for supporting the General Manager as the acting AGM in the day-to-day hotel operations or serving as a Department Manager during the assignment. Participate in recruiting, hiring and the ongoing evaluation of associates. Ensure that associates receive effective and impactful ongoing standards of service and skills training to consistently deliver a high level of service to guests. Create and maintain a professional, respectful and engaging work environment for hotel associates that fosters a professional, respectful and fun environment. Drive ongoing associate engagement/recognition initiatives. Establish and maintain open collaborative relationships with direct reports, associates, and all property departments. Tour and inspect hotel on a daily basis and monitor property cleanliness, product quality and ensure achievement of service standards. Liaises with the Accounting Department to ensure strict adherence regarding company policies and controls. Adherence to all brand and Colwen Hotels standards. Requirements: 3+ years of Assistant Hotel General Manager or Hotel Operations Manager experience in life-style, extended stay or select service properties Possess both branded and non-branded experience Prior experience with Marriott, Hilton, and IHG desired Current/Prior experience with Fosse, OnQ, and Opera systems Superior communication skills Demonstrated passion for hospitality and service Attention to detail and highly organized Self-motivated and results-driven Creative problem-solver and multi-tasker This position is 100% travel and individual may be assigned to any Colwen Hotel within the portfolio for both short and long-term bench assignments. We've got you covered: Benefits & Perks Medical Insurance with Company-Funded HRA Dental Insurance Vision Insurance Flexible Spending Accounts Wide-Array of Supplemental Insurance Offerings Paid Time Off Programs Employee Assistance Program 401K Plan - Traditional & Roth Options with Employer Match Hotel Discount Travel Program for Associates & Family Exclusive Associate Discounts - Travel, Entertainment, & Retail Training and Development Programs Career Advancement Opportunities Colwen Hotels is an equal opportunity employer. EEO M/F/D/V Employment Type: Full Time Bonus/Commission: No

Keywords: Colwen Hotels, Medford , Hotel Operations Manager, Executive , Medford, Massachusetts

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