Manager, Quality Control Review

Company: Webster Bank
Location: Boston
Posted on: May 3, 2025

Job Description:

If you're looking for a meaningful career, you'll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster's values, these set us apart as a bank and as an employer.Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!Position SummaryIndependently lead onsite Quality Control Reviews for Consumer Bank with a primary focus on Banking Centers and Business Banking Teams to ensure compliance with bank policies, programs and procedures as well as state and federal regulations. Takes ownership of completion of Quality Control reviews and projects. Reviews bank policies, programs and procedures to ensure understanding and compliance. Compiles review findings and recommends revisions to systems and procedures as needed. Identify ways to continuously improve the effectiveness and efficiency of the QCR Program. Will work on various projects and administrative tasks as necessary.Key Responsibilities

• Leads and conducts Quality Control Reviews of Banking Centers and Business Banking Teams. The reviews provide an evaluation of the adequacy of our internal control environment and operational effectiveness. Conclusions and results are based on appropriate analyses and evaluations and identify criticality of findings. Reviews are comprehensive and complete. Work papers and findings have been reviewed and are found to be sufficiently supported by documentation and data.
• Ensures that results of the reviews are communicated adequately both verbally and via Salesforce. The Review includes conclusions, recommendations, as well as the analysts' overall opinion.
• Coordinates and prepares review assignments to ensure completion of schedule, including periodic reviews, as agreed upon by the Quality Control Managing Director. Sensitivity to peak busy days and holidays is necessary.
• Recommends modifications and updates to the Quality Control Review program to achieve objectives and ensure compliance with all regulations, policies and procedures. The Review work program has established the process for identifying, analyzing, evaluating, and recording information during the review.
• Makes recommendations for revisions to systems, policies and procedures supported by data and appropriate reasoning.
• Identify ways to improve the effectiveness and efficiency of the QCR Program and related processes.
• Appraises the adequacy of action plans taken by Banking Center management to correct reported deficient conditions. Responses from Banking Center management have been reviewed and noted as being adequate.
• Interacts professionally with senior management and other departments to answer questions, and provide assistance, support and guidance that builds and sustains a productive work environment.
• Collaborates with the Consumer Banking Operational Risk Management and Field Operations teams as needed.
• Support and attend QCR Forum and other risk committees as needed.
• Assist Quality Control Team members, Consumer Banking Operational Risk and others regarding opportunities and ad hoc projects.Requirements
  • 5+ years operations experience, including Banking Center experience.
  • Working knowledge of audit, accounting, and information technology.
  • Working knowledge of bank policy, banking center procedures, compliance and regulations.
  • Strong verbal and written communication skills.
  • Ability to influence others and establish and maintain collaborative relationships.
  • Knowledge of banking products and services.
  • Effective decision-maker.
  • Strong interpersonal and team building skills.
  • Results oriented.
  • Highly organized and able to manage concurrent projects.
  • Driver's license and ability to travel throughout bank's footprint.
  • Working knowledge of Microsoft office products.
  • Working knowledge of Salesforce SFC desired.
  • Candidates with Associate's or Bachelor's degree preferred. Candidates with some combination of coursework and experience, or extensive related professional experience, are eligible for consideration.The estimated base salary range for this position is $90,000 USD to $101,000 USD. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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Keywords: Webster Bank, Medford , Manager, Quality Control Review, Executive , Boston, Massachusetts