Program Manager, Sample Management (Contract) 25212

Company: Bpc-Jad Group
Location: Boston
Posted on: May 24, 2025

Job Description:

We are seeking a skilled Program Manager - Sample Management to lead and manage sampling and hospital pilot programs within the Pain Business Unit. This role will oversee end-to-end program operations including project planning, system enhancements, process documentation, KPI reporting, and cross-functional stakeholder engagement. The ideal candidate will have a strong background in program management within the pharmaceutical or healthcare industry and possess the ability to manage multiple stakeholders across departments and external partners.Key Responsibilities:

• Lead weekly operational meetings for sampling and hospital pilot programs, ensuring alignment on enhancements, action plans, and timelines
• Define scope, prioritize, and track enhancements across internal systems and vendor platforms
• Build and manage detailed project plans with clear deliverables across internal and external stakeholders
• Maintain a central repository of documentation including process flows, business rules, compliance materials, SOPs, and training resources
• Create and update executive-level presentations, including key metrics, insights, and program recommendations
• Develop integrated reporting dashboards for KPIs, SLAs, budgeting, and vendor invoicing
• Propose and implement process improvements and scaling strategies for new product indications or therapeutic areas
• Ensure vendor performance aligns with contractual obligations and explore opportunities for efficiency enhancements
• Collaborate with internal stakeholders (e.g., IT, Compliance, Legal, Data Management, Omnichannel Analytics) to align program goals, service levels, and risk management
• Act as a subject matter expert for operational processes and provide strategic insights to drive business outcomesRequired Skills:
  • Extensive experience managing complex programs within a pharmaceutical or regulated industry setting
  • Strong ability to create process flow diagrams, SOPs, training materials, and detailed documentation
  • Proficient in data analysis and KPI reporting; able to distill insights and recommendations for various audiences
  • Demonstrated ability to manage risks, track milestones, and deliver high-quality results across a matrixed organization
  • Experience managing external vendors and optimizing their services for program success
  • Exceptional communication, presentation, and stakeholder management skills
  • Ability to lead with a continuous improvement mindset and adapt programs based on performance data and user feedbackQualifications:
    • 5+ years of experience in program management or related leadership roles, preferably within pharmaceutical sales operations or healthcare programs
    • 7+ years of experience in technology, data integration, or project management involving UAT and systems design
    • Strong understanding of pharmaceutical commercial operations and regulatory requirements
    • Bachelor's degree required; advanced degree preferred
    • Proven experience in vendor and cross-functional team management
      • Administrative shift
      • Contract with possible extension
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Keywords: Bpc-Jad Group, Medford , Program Manager, Sample Management (Contract) 25212, Executive , Boston, Massachusetts