Senior Director - Operations and Reliability Engineering

Company: Boston Consulting Group
Location: Boston
Posted on: June 1, 2025

Job Description:

Locations: Canary Wharf - BostonWho We AreBoston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll DoThe Senior Director - Operations and Reliability Engineering is responsible for blending---Site Reliability Engineering (SRE), DevOps, and traditional operations models---to build a next-generation---Reliability Engineering function. This role ensures---end-to-end automation at scale, 24x7 operational excellence, and high availability---across---all of BCG, including---BCG Core, BCG X, and Consulting Team (CT) worldwide. The leader will drive---strategic planning, execution, and optimization---of global IT infrastructure, cloud operations, and service management while ensuring a---secure, scalable, and efficient---technology environment. This role is accountable for embedding and assuring---IT Service Management (ITSM) processes---across all teams, ensuring compliance with standardized frameworks and operational excellence. -Key Responsibilities: -Strategic Leadership & Transformation:

• Define and execute a---modern Reliability Engineering strategy, integrating---SRE, DevOps, and automation-first operational models.
• Drive---end-to-end automation---to eliminate toil, improve efficiency, and enhance operational resilience.
• Lead the transition from traditional IT operations to a---proactive, AI-driven, self-healing infrastructure.
• Establish a global---observability, telemetry, and predictive analytics framework---for real-time insights.
• Align operational strategies with business goals, ensuring IT supports digital transformation initiatives across---BCG Core, BCG X, and CT.Infrastructure & Cloud Operations:
  • Oversee---global IT infrastructure, cloud platforms, and hybrid hosting environments---across---all BCG business units.
  • Manage---network reliability, compute platforms, and cloud-native services---across AWS, Azure, and GCP.
  • Scale---Infrastructure as Code (IaC),---automated provisioning, and---cloud workload optimization.
  • Drive---edge computing, containerized workloads, and high-performance computing strategies.
  • Implement---AI-driven monitoring, self-healing automation, and full-stack observability.IT Service Management & Operational Excellence:
    • Mandate and assure the adoption of IT Service Management (ITSM) processes across all teams, ensuring standardized, efficient, and effective service delivery.
    • Establish---SRE-based operational metrics, including---SLOs, SLIs, and error budgets.
    • Oversee---incident response, problem resolution, and root cause analysis with AI-driven remediation.
    • Ensure---high availability, performance, and security compliance---for all enterprise services.
    • Develop a---follow-the-sun operational support model, ensuring---24x7 resilience and uptime across all of BCG.
    • Optimize---incident, change, and capacity management, ensuring alignment with---ITIL best practices---and automated workflows.
    • Lead---Service Asset and Configuration Management (SACM), ensuring---accurate and real-time management of software and IT assets within the CMDB.
    • Drive continuous---enhancements to the CMDB, improving---visibility, compliance, and lifecycle management---of IT assets.Security, Compliance & Risk Management:
      • Embed---security and compliance into operational workflows---with automated security controls.
      • Ensure adherence to---ISO 27001, NIST, SOC 2, GDPR, and cloud security best practices.
      • Collaborate with---cybersecurity teams---to integrate---zero-trust security models.
      • Drive---resiliency planning, disaster recovery, and business continuity initiatives.Financial & Vendor Management:
        • Optimize IT operational budgets with a---cost-effective, cloud-native strategy.
        • Negotiate---vendor contracts, ensuring alignment with business needs and service reliability.
        • Drive---cost efficiency in cloud spending, SaaS platforms, and infrastructure investments.Leadership & Talent Development:
          • Build and mentor a high-performing---Reliability Engineering team, fostering a culture of automation and innovation.
          • Lead a team of---SREs, DevOps engineers, and platform reliability experts---across global squads.
          • Promote a---collaborative, data-driven, and proactive mindset, ensuring agility and operational resilience.
          • Establish workforce development programs for---AI-driven operations, automation, and modern reliability practices.
            
            What You'll BringRequired Qualifications: -
            • 15+ years of experience---in IT operations, SRE, DevOps, or platform engineering.
            • 5+ years in a senior leadership role, managing---large-scale IT environments.
            • Deep technical expertise in---cloud computing (AWS, Azure, GCP), on-prem infrastructure, and hybrid environments.
            • Proven track record in---end-to-end automation, Infrastructure as Code (IaC), and large-scale observability.
            • Experience in---AI-driven IT operations, predictive analytics, and automated remediation.
            • Strong understanding of---zero-trust security, regulatory compliance, and risk management.
            • Excellent leadership, communication, and stakeholder management skills.Preferred Qualifications:
              • Certifications:---ITIL, AWS/Azure/GCP Solutions Architect, SRE Foundation, CISSP, or equivalent.
              • Experience with---Kubernetes, Terraform, Ansible, and AI-powered operations tools.
              • Strong problem-solving abilities, with a data-driven approach to operational excellence.The---Senior Director - Operations Platform Lead---is a pivotal leadership role responsible for---shaping the future of IT operations---by integrating---SRE, DevOps, and automation-first methodologies. If you are a highly technical, innovation-driven leader passionate about---scaling operations through automation and AI-driven resilience, we invite you to apply.
                
                Who You'll Work WithWork Environment & Additional Information:
                • Hybrid or on-site work model.
                • May require occasional travel for---business meetings, data center visits, or vendor engagements.
                • Ability to work in a---fast-paced, high-availability IT environment, with a focus on automation and reliability.
                  
                  Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
                  
                  BCG is an E - Verify Employer. for more information on E-Verify.

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