Laboratory Tech

Company: VALIDATION ASSOCIATES LLC
Location: Boston
Posted on: May 22, 2025

Job Description:

Daily Responsibilities/Job Description: Assist all site-based personnel and customers with the following:

If you want to know about the requirements for this role, read on for all the relevant information.

Compile and assemble program governance documentation per agreed cadence, in preparation for review with customer. Documentation may include instrument inventory list, program financials, KPI's/metrics, etc.
Ad Hoc reports.
Open Work Orders for repairs and planned maintenance on behalf of scientists.
General communication / escalation with customers regarding the OneSource program Instrument Inventory Integrity
Assist all site-based personnel, internal back-office staff and customers to ensure instrument inventory integrity within the database
Conduct instrument inventory sweeps of all instruments on an as-needed basis.
Conduct spot checks of instrument inventory.
Identify changes to instrument inventory, work with department staff and customers to document changes and compile change control documentation (ex.: instrument manufacturer, model, serial number, location, owner, etc.).
Provide timely information to Workflow Specialists, through the change control process, to update the SAP data base due to instrument inventory changes (ARC process)
Conduct additional lab support activities as agreed upon by departmental leadership and PKI.
Ensure PM schedules are met and all work orders schedule with appropriate service delivery team
Ability to articulate with technically oriented people, quickly establish rapport, gain their confidence, respect and trust.
Communicate timely program information internally discuss troubleshooting/repair situations with customers, in a professional, cost-effective manner, utilizing poise, tact and diplomacy to obtain cooperation and results.
Escalate problems to manager or the appropriate program leader or customer program contact for strategy development and participation as appropriate.
Follow up to ensure that all questions/requests/customer commitments are responded to or resolved to the customer's satisfaction.
Meet OEM or TPV service engineers at customer points of entry, confirm reason for site visit.
Verify required customer health and safety requirements for site entry have been completed by engineer.
Escort the engineer to the equipment location and hand off to customer equipment owner/user.
Upon completion of the service event, escort the engineer back to the customer entry point and obtain a copy of the service report prior to engineer departure.
Verify performance of maintenance or install and need for return visits.

Qualifications/years of experience:Highschool diploma required.
Associates degree preferred.
1 year of experience in inventory management, handling scientific instruments
General lab equipment; fridges, freezers, incubators, BSC's, MiliQ's etc. As previously expressed, Glass Wash / Autoclave Service is far less of a priority or need here, I would rather increase / improve the other capabilities of 'General Lab Services'.
Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printers

Keywords: VALIDATION ASSOCIATES LLC, Medford , Laboratory Tech, Healthcare , Boston, Massachusetts