Operations Team Leader
Company: Eastern Bank
Location: Medford
Posted on: May 6, 2022
Job Description:
Assign, coordinate, and monitor the Lockbox mail operations
workflow through to completion, overseeing and directing the
efforts described below. Duties & Responsibilities: -
- Assign/coordinate/monitor the processing of the work in
conjunction with Floor Coordinators, utilizing equipment and
personnel optimally to obtain the highest level of productivity
with the least cost per item. -
- Research and determine the disposition of mail and exception
items on a daily basis (if necessary).
- Verify Mail Logs on a daily basis.
- Review operator production logs for clarity, statistics and
accuracy.
- Ensure the daily work is completed according to department
procedures and customer specifications and deadlines.
- Participate in the daily Operational meetings, which encourage
-openness that is conducive to the flow of communication between
areas.
- React to and respond to issues or problems that arise
immediately.
- Place and review vendor service calls with Supervisor,
escalating when necessary, so as to reduce risk of impact to our
customers or the bank.
- Notify Management immediately of any issues that may affect
customers, personnel, or the bank, as it pertains to the services
provided to them.
- Monitor/review/approve/complete various daily, weekly, monthly
documentation.
- Train/cross-train associates.
- Communicate effectively with staff, key associates, management,
vendors, and internal/external customers.
- Monitor and/or ensure compliance with Federal and State laws
and regulations; including but not limited to the Bank Secrecy Act
and Anti-Money Laundering, in addition to, Bank operation policies
and procedures.
- Provide support to Customer Service, OCR Operations and
participate as needed in research.
- Other duties as assigned. - Knowledge/Skills/Experience
Requirements: Banking Operations experience with leadership
responsibilities, preferred. Strong leadership and interpersonal
skills, strong communicator, logical thought process, sound
follow-through, and flexibility must be a team-player with the
ability to multi-task and possess good estimation/projections
skills. Additional Desirable Qualifications: Experience and/or
knowledge of Lockbox Operations and/or Customer Service. Physical
Demands/Conditions Requirements: - Walking around the work floor
observing the status of work and the personal to effectively direct
their activities. - - - - CB2
Keywords: Eastern Bank, Medford , Operations Team Leader, Hospitality & Tourism , Medford, Massachusetts
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