Operations Team Leader

Company: Eastern Bank
Location: Medford
Posted on: May 6, 2022

Job Description:

Assign, coordinate, and monitor the Lockbox mail operations workflow through to completion, overseeing and directing the efforts described below. Duties & Responsibilities: -

• Assign/coordinate/monitor the processing of the work in conjunction with Floor Coordinators, utilizing equipment and personnel optimally to obtain the highest level of productivity with the least cost per item. -
• Research and determine the disposition of mail and exception items on a daily basis (if necessary).
• Verify Mail Logs on a daily basis.
• Review operator production logs for clarity, statistics and accuracy.
• Ensure the daily work is completed according to department procedures and customer specifications and deadlines.
• Participate in the daily Operational meetings, which encourage -openness that is conducive to the flow of communication between areas.
• React to and respond to issues or problems that arise immediately.
• Place and review vendor service calls with Supervisor, escalating when necessary, so as to reduce risk of impact to our customers or the bank.
• Notify Management immediately of any issues that may affect customers, personnel, or the bank, as it pertains to the services provided to them.
• Monitor/review/approve/complete various daily, weekly, monthly documentation.
• Train/cross-train associates.
• Communicate effectively with staff, key associates, management, vendors, and internal/external customers.
• Monitor and/or ensure compliance with Federal and State laws and regulations; including but not limited to the Bank Secrecy Act and Anti-Money Laundering, in addition to, Bank operation policies and procedures.
• Provide support to Customer Service, OCR Operations and participate as needed in research.
• Other duties as assigned. - Knowledge/Skills/Experience Requirements: Banking Operations experience with leadership responsibilities, preferred. Strong leadership and interpersonal skills, strong communicator, logical thought process, sound follow-through, and flexibility must be a team-player with the ability to multi-task and possess good estimation/projections skills. Additional Desirable Qualifications: Experience and/or knowledge of Lockbox Operations and/or Customer Service. Physical Demands/Conditions Requirements: - Walking around the work floor observing the status of work and the personal to effectively direct their activities. - - - - CB2

Keywords: Eastern Bank, Medford , Operations Team Leader, Hospitality & Tourism , Medford, Massachusetts