Group Air Coordinator
Company: COLLETTE TRAVEL SERVICE INC
Location: Pawtucket
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Collette is seeking Group Air
Coordinators to join our growing Air Team. This is a hybrid role
based at our headquarters in Pawtucket, RI. Remote option
considered based on GDS experience and/or other travel related
experience. About Collette: Let Us Show You the World There has
never been a better time to be in the travel industry. See the
world, connect with others, and experience the immersive benefits
of one of the trendiest industries when you join the Collette team!
As the longest-running tour operator in North America, our
family-owned business leads the industry in innovation and
expertise. Collette’s passionate team works hard to fulfill travel
dreams and is always looking for talent that will help to shape the
company’s future. Being part of the Collette team means having a
willingness to grow, a desire to learn and ask questions, and a
zest for seeing the world. From giving back to local communities to
creating incredible experiences for a world of travelers and being
part of a value-oriented team that cares for one another – Collette
is all about the people. So, what are you waiting for? Your journey
starts here. Job Summary: The Group Air Coordinator is responsible
for supporting Group Air teams by securing the most optimal air
schedules for group travelers while delivering exceptional customer
experience and achieving profitability targets. Primary Functions:
Coordinate air transportation in accordance with established
contracts and group pricing guidelines. Achieve key customer
service metrics while adhering to budget requirements. Book air for
group passengers—either in group blocks or individually—utilizing
contracted fares whenever possible. Ensure all group air
arrangements accurately reflect customer needs, including seat
assignments, wheelchair assistance, and special meal requests.
Manage schedule changes to maintain legal connections and comply
with tour requirements. Assist with the finalization and reduction
of air blocks in a timely and organized manner. Provide support for
on-tour air emergencies. Process changes on existing reservations.
Work pre-determined Saturdays and some holidays throughout the
year, primarily to support on-tour emergency needs. Knowledge &
Skills: 1–2 years of experience in air travel coordination, group
air operations, or a related travel industry role preferred. GDS
experience preferred and/or other travel related systems. Excellent
organizational skills with the ability to manage multiple deadlines
and shifting priorities. Strong problem-solving abilities,
especially when handling schedule changes or traveler emergencies.
Exceptional communication and customer service skills, both written
and verbal. Ability to work independently while collaborating
effectively with cross?functional teams. High level of accuracy and
attention to detail. Proficiency with Microsoft Office applications
and comfort learning new systems. Compensation & Benefits We
believe in taking care of our team—inside and outside of work. The
pay range for this position is $19 - $24 per hour. What We Offer:
Health & Wellness: Medical, Dental, and Vision coverage—plus a
Peloton One Membership to keep you moving Time Off: Generous PTO,
paid holidays, and your birthday! Volunteer Time: Paid hours to
give back to causes you care about Financial Security: 401(k) with
company match Family Support: Paid parental leave, paid bereavement
leave and access to our Employee Assistance Program Career Growth:
Tuition reimbursement to help you level up your skills Exclusive
travel discounts, incentives and more!
Keywords: COLLETTE TRAVEL SERVICE INC, Medford , Group Air Coordinator, Hospitality & Tourism , Pawtucket, Massachusetts
