Donor Recruitment Coordinator
Company: BioIVT
Location: Medford
Posted on: March 19, 2023
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Job Description:
We are a leading global provider of high-quality biological
specimens and value-added services. By combining technical
expertise, exceptional customer service, and unparalleled access to
biological specimens. Our mission is to provide high quality
biological tissues, fluids, cell products, and services to our
customers to further pharmaceutical research focused on bettering
lives.
Our global team is made up of a diverse group of professionals
committed to serving the needs of our 30,000 clients around the
globe. Our culture's core values consist of respect, integrity,
accountability, communication, and quality. We operate in a
fast-paced environment that, while in operation for over 30 years,
maintains an entrepreneurial spirit and a "can do" attitude.
Job Purpose
The Donor Recruitment Coordinator is responsible for supporting
diverse duties that relate to the donor program.
Duties and responsibilities
Plan, develop, implement, and evaluate programs designed to attract
and retain donors for the company's donor center programs,
including community involvement, hospital involvement, on-site
recruitment, conversion donors, education, etc.
If applicable, follow up with all accepted prescreens regarding the
program and preparedness for first donation. Follow up with
deferred or rejected prescreens regarding potential referrals to
the program.
Maintain donor retention and recognition programs.
Maintain records and reports of donor recruiter activities in
assigned area to assure continuity of recruitment programs.
Ensure and maintain an adequate supply of donor recruitment
materials for use in assigned area.
Compile monthly statistics to measure and track prescreen results
and demographics.
Develop and maintain a positive rapport with client hospitals'
public relations offices, as well as local media.
Establish tracking system to monitor efficacy of various
recruitment approaches.
Actively participate in the development of advertising and
promotional products.
If applicable, follow-up with donors who have become inactive.
Investigate cause and encourage them to return to the program.
If applicable, assure donor satisfaction through regular follow-up
with donors to ensure their donation was as pleasant an experience
as possible and to collect feedback toward increasing our level of
service.
Provide accurate information to potential donors regarding
procedures to be performed including safety/hazards of the
procedures.
Participate in community organizations and activities such as
Chamber of Commerce and service clubs to stimulate interest in the
donor programs and establish potential donor referral sources.
Participate in outreach programs such as health fairs and
expos.
Constantly develop new donor sources. Maintain an ongoing public
and media relations program in assigned area.
Exposure to bloodborne pathogens and need to follow SOPs and CGMPs
for protection.
Knows and follows safety rules relative to area(s) or
responsibility. Follows Standard Operating Procedures (SOPs) and
Current Good Manufacturing Practices (cGMPs) and external
regulations regarding the products and procedures.
Qualifications
Follow all Standard Operating Procedures (SOPs), current Good
Manufacturing Practices (cGMPs), FDA and AABB regulations as set
forth by the Company.
Consistently demonstrates excellent interpersonal skills and
professionalism to company management, all levels of staff and
donors.
Maintain clean and organized work area.
Adhere to company policies and procedures and sets a positive
example for others within the organization. Meets department
quality standards.
Be available to work a flexible schedule including evenings and
weekends.
Excellent customer service skills, self-motivated, self-starter,
well organized and detail-oriented approach to tasks.
Must have a pleasant phone voice and etiquette and project a
professional demeanor, both in person and on the phone.
High school diploma or comparable education, required.
2 years customer service experience and/or 1-year general office
work preferred. Customer service background strongly preferred.
Proficient use of Microsoft Office products including Word, Excel,
Outlook and PowerPoint.
Ability to quickly learn new software programs as needed.
You are a team player. You take your work very seriously, but not
always yourself.
You are dedicated and reliable
You are looking for an organization that values mission-driven,
loyal individuals focused on achieving goals those in need of our
services.
You get things done
We offer a comprehensive benefit package for eligible team members
including medical, dental, vision, short-term/long-term disability,
life insurance, hospital indemnity and accident insurance. We also
offer a generous retirement plan with a company match. Eligible
employees also enjoy competitive time-off policies. We are a
collaborative environment that promotes growth from within. Enjoy
company-sponsored events for the entire team!
We can't wait to work with you!
We are an equal opportunity employer.%7302199% %%hr%%
Keywords: BioIVT, Medford , Donor Recruitment Coordinator, Human Resources , Medford, Massachusetts
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