Customer Service - Whole Foods

Company: Whole Foods Market
Location: Medford
Posted on: October 10, 2021

Job Description:

Whole Foods Market is currently offering extra pay incentives:

We're offering hourly store and facility Team Members a one-time bonus for hours worked between 10/4/21 and 1/2/22.* Team Members will receive a bonus equivalent to $2 per hour worked and Team Leaders will receive a bonus equivalent to $3 per hour worked. Team Members and Team Leaders will also be eligible to receive enhanced overtime pay of 2x their standard hourly rate through the end of the year.

*You must remain employed by Whole Foods Market on Jan. 2, 2022 to receive the bonus payout.

Summary:
Whole Foods Market is looking for friendly, customer-focused Team Members to join our Team in Arlington Center. We are currently hiring for a variety of roles with different schedules and FT/PT/Seasonal status available, depending on the role. Our starting wage is at least $15/hr. We post our schedules 3 weeks in advance.

Here is a list of our Team Departments and the kinds of Team Member roles you might see posted:
• Prepared Foods: Cook (Prep, Pizza), Team Member (Deli Counter, Sandwich Maker, Hot Food/Salad Bar Runner), Dishwasher
• Bakery: Baker, Cake Decorator, Team Member (Counter service, Packaging, Coffee)
• Customer Service/Store Support: Cashier, Cashier Assistant (Bagging, Carts), Shopper
• Grocery: Team Member (Stocking frozen, dairy, bulk items) – Day and Overnight shifts
• Whole Body: Team Member (Stocking vitamins, supplements, body care, clothing, gifts)
• Meat: Team Member (Counter service, Oven ready prep), Meat Cutter
• Seafood: Team Member (Counter service, Oven ready prep)
• Specialty (Beer/Wine/Cheese): Team Member (Pub Service, Cheese Cutting/Wrapping)
• Produce/Floral: Team Member (Stocking, Floral Arrangement), Production (Fruit Cutting)

Apply today and check your email for next steps!

Whole Foods Market Team Members perform all functions related to answering customer questions, assisting customers in finding products, and providing excellent customer service.

Knowledge, Skills, & Abilities

• No prior retail experience is required for entry level positions.
• Ability to sell proactively.
• Ability to learn basic knowledge of all products carried in department.
• Strong attention to detail.
• Strong to excellent communication skills and willingness to work as part of a team.
• Ability to deliver information in a clear and respectable manner to fellow Team Members, customers, and vendors.
• Ability to meet customer service expectations and standards in all interactions with customers, vendors, and Team Members.
• Ability to follow directions and procedures, effective time management and organization skills.
• Passion for natural foods and the mission of Whole Foods Market.
• Strong work ethic and ability to work in a fast-paced environment with a sense of urgency.
• Understanding of and compliance with WFM quality goals.

Physical Requirements / Working Conditions

• Must be able to lift 50 pounds.
• In an 8-hour workday: standing/walking 6-8 hours.
• Hand use: single grasping, fine manipulation, pushing and pulling.
• Work requires the following motions: bending, twisting, squatting and reaching.
• Exposure to FDA approved cleaning chemicals.
• Exposure to temperatures: <32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), >90 degrees Fahrenheit.
• Ability to work in wet and dry conditions.
• Ability to work a flexible schedule including nights, weekends, and holidays as needed.
• Ability to use tools and equipment, including knives, box cutters, electric pallet jacks, and other heavy machinery.
• May require use of ladders.

Note: The purpose of this document is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. This document does not reflect all job duties or requirements for every position. Requirements build as one progresses through the job levels, so any job duties required at a lower level may be required at the higher level in addition to the duties listed for that higher level. Duties, assignments, and other responsibilities may differ for similar positions based on business conditions, departmental or geographic location, and/or needs for the particular position. An individual must demonstrate successful performance in their current position before being considered for promotion. In addition, in order to promote into a higher-level position, a business need for the promotion must exist and the candidate must be considered the most qualified person for the new position. Completion of certain milestones such as obtaining an advanced degree or certification, time in current position, or developing skills to perform at the higher-level role do not guarantee a promotion.

At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.

Keywords: Whole Foods Market, Medford , Customer Service - Whole Foods, Other , Medford, Massachusetts