Onsite Help Desk

Company: Hemmersbach Nordamerika
Location: Medford
Posted on: January 11, 2022

Job Description:

IT Onsite TechnicianBe part of usHemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.Your Tasks

• Desktop hands and feet support
• IMACD support
• Asset refresh
• Asset disposal activities
• Hardware break-fix of end-user devices
• Enterprise mobile device troubleshooting
• Conference room support - Audio/video conferencing room support
• Smart hands support
• Incident recording and updating
• Liaison with customer's Service Desk, L2 and as needed
• Basic end user training not to exceed an average of 15 minutes
• Third party / OEM vendor coordinationOur Requirements
  • Working technical knowledge of standard (Windows, O365 and AutoPilot) systems and business software to allow for resolution of software application issues or full rebuild of the PC (image, applications and Customer data)
  • Working technical knowledge, in order to address Service Work Orders, for PCs (including truck mounted PCs), laptops, cabling, televisions, projectors ('beamer'), phones, peripherals (e.g. keyboards or mice) and site security equipment (access readers, time badging, cameras etc.)
  • Customer facing soft skills
  • Strong verbal and written communication skills
  • Ability to apply intermediate level of subject matter knowledge to solve a variety of common IT and business issues
  • Works on problems/projects of moderately medium-complex scope
  • Exercises independent judgment within defined practices and procedures to determine appropriate action
  • Evaluates unique circumstances and makes recommendations.
  • Typically, 2-5 years of experience (except junior level engineer, which may have less experience)
  • Ability to provide disposal services (including decommissioning, packaging, transporting and physical disposal or recycling as required)
  • Able to independently problem solve
  • Able to provide feedback on new technical processes to help drive efficiency

Keywords: Hemmersbach Nordamerika, Medford , Onsite Help Desk, Other , Medford, Massachusetts