Customer Experience (CX) Researcher
Company: Cell Signaling Technology
Location: Medford
Posted on: May 13, 2022
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Job Description:
Position Summary
About CST
Cell Signaling Technology, Inc. (CST) is a private, family owned,
global leader in the development and commercialization of
antibodies, assays, and research tools. As a company of scientists
for scientists, we have developed XMT - technology, a proprietary
method to develop exceptional monoclonal antibodies, PTMScan -, a
technology to discover protein post-translational modifications,
and PhosphoSitePlus -, an online resource for investigation of
post-translational modifications. We are passionate about our role
in contributing to the life science industry's advancing of the
human condition through accelerating the discovery and development
of innovative therapies for human disease. We are fully committed
to developing new research tools to help define the mechanisms
underlying cell function and disease, thereby broadly accelerating
progress in biomedical research and medicine.
The role....
We are seeking a creative and talented professional with expertise
in customer research methodology and the ability to translate
insights into solutions to support Cell Signaling Technology's
Customer journey optimization.
The CX researcher will be a key member of the Strategic Marketing
team, researching and designing logical information workflows and
intuitive user interfaces that will encourage and promote
repeatable user engagement. In this role, you'll interface directly
with end-users, digital product developers, and business
stakeholders to drive marketing and commercial impact via
continuous improvement of the customer experience.
You will be responsible for identifying opportunities for Customer
experience improvement, and presenting those findings and
recommendations to ensure that priorities are created based on
Customer feedback and research insights. The CX Researcher will
have a solid understanding of the human-centered design process.
You will scope and craft research plans, manage research vendors,
and perform research (primary and secondary) to develop a clear and
comprehensive view of the Customer experience, at scale, across our
Customers and organization globally. You will lead user-centered
design recommendations related to CST Web and other Customer
touchpoints and will work collaboratively with the product
marketing, development, IT and broader marketing teams to
brainstorm and design innovative solutions to complex problems and
optimize the interactive user experience with CST.
The ideal candidate for this position will have a thorough
grounding in Customer Research, from initial needs discovery
through concept validation and usability testing. You will uncover
Customer insights that inform the user experience and support the
design of solutions that delight the customer and meet the needs of
the business.
You'll have the opportunity to....
What you will bring to the team....
What we offer....
At Cell Signaling Technology we recognize that people will always
be our most important asset. Providing a safe, inclusive and
stimulating working environment that understands the importance of
diversity, human dignity and meaningful work is as important as
establishing company policies that incorporate excellent health
insurance and pay benefits. We recognize that development of people
is the key to their happiness and thus ensure every employee has
impactful discussions with their manager and develops actionable
performance and professional development plans. Lastly, we are
committed to engaging and supporting our employees in committees
and philanthropy that benefit their local communities and
environment through community investment programs.
Benefits:
Our number one priority is the health and safety of our employees,
their families, our communities, partners and customers. In order
to promote that safety and well-being, we require that all US-based
employees be fully vaccinated against COVID-19 by their start date.
Applicants who receive an offer of employment who can provide
documentation that the vaccine is medically contraindicated, or who
object to vaccination due to a sincerely held religious belief, may
make a request for exemption. We will consider requests for
reasonable accommodations consistent with our policy, and where we
are able to provide such accommodations without undue hardship to
the company.
Cell Signaling Technology, Inc. is committed to providing equal
employment opportunities to all employees and applicants for
employment without regard to race, color, religion, sex, sexual
orientation, national origin, age, disability, genetic information,
status as a veteran or as a member of the military or status in any
group protected by applicable federal or state laws.
AGENCIES:
All resumes submitted by search firms/employment agencies to any
employee at Cell Signaling Technology, Inc. via email, the internet
or in any form and/or method will be deemed the sole property of
CST, unless such search firms/employment agencies were engaged by
CST for this position and a valid agreement with CST is in place.
In the event a candidate who was submitted outside of the CST
agency engagement process is hired, no fee or payment of any kind
will be paid.
Keywords: Cell Signaling Technology, Medford , Customer Experience (CX) Researcher, Other , Medford, Massachusetts
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