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Customer Success Executive

Company: John Wiley & Sons, Inc.
Location: Medford
Posted on: August 5, 2022

Job Description:

Location: Boston, MA USA - Remote

Company: Madgex, a Wiley Brand

At Wiley, we welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning whether online or by book. Learning is for everyone, and so is our workplace. Bring your experiences, your perspectives, and your passion. It's in our differences that we empower the way the world learns.

Wiley-Madgex is a fast-growing e-commerce recruitment SaaS. We are seeking a highly motivated and collaborative Customer Success Manager who enjoys working in a fast-paced environment. The CSM is responsible for building trusted strategic partner relationships by understanding client needs, shaping solutions, and bringing expertise and thought leadership to solve critical business issues. We are looking for a strategic and creative problem solver with a passion for innovation and data-driven optimization. This role is highly cross-functional; you will regularly interface with our sales, finance, technology, and support teams to ensure we prioritize our clients' needs. This is an exciting opportunity to join a growing and global CSM team!

How you will make an impact:

* Partner with cross-functional teams (sales, marketing, partner solutions, finance, customer support) to strategize and help clients overcome issues and achieve goals


* Account management, assisting customers with account and job posting related questions (ex: editing job postings, logo edits, updates to accounts, discount codes, updating user information)


* Ensure clients understand the ROI/value delivered conducting virtual site navigation demos helping reach clients recruitment goals and objectives.


* Ensuring job postings align with society specifications


* Running Insights reports for the sales team


* Collaborate and provide valuable insight on customer feedback with CSM team



What we are looking for:

* Problem solver that can identify the root cause of a problem, quickly analyze potential solutions, and make clear and informed recommendations.


* Excellent communication, organizational, and time management skills


* Tech-savvy, with experience using Salesforce and Microsoft Teams.
* Quick learner, ability to use and apply new technologies.




* A history of building strong business relationships.


* The desire to become a product expert! Developing best practices to share across clients, and helping them best leverage our career center's full functionalities.



About Wiley:

We are in one of the most dynamic periods in our history as technology, globalism and economic diversity create far-reaching changes in the world. As a learning business, Wiley makes meaningful contributions to research discovery and lifelong learning by helping organizations achieve their goals and people achieve success from education through their career. We may have been founded over two centuries ago, but our secret to success remains the same: change with the times and adapt to meet the ever-evolving needs of our customers. The company's headquarters are located in Hoboken, New Jersey, with operations in the U.S., Europe, Asia, Australia, and Canada.

Wiley is an equal opportunity/affirmative action employer. We evaluate qualified applicants and treat all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or based on any individual's status in any group or class protected by applicable federal, state or local laws.

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Keywords: John Wiley & Sons, Inc., Medford , Customer Success Executive, Other , Medford, Massachusetts

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