Center Supervisor

Company: Biolife Plasma Services
Location: Medford
Posted on: September 15, 2022

Job Description:

By clicking the "Apply"-- - button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.Job DescriptionUpon successful completion of your application, you may be selected to move onto the next step of our interview process. If selected, -- -you would receive an email from HireVue with a link and instructions to complete a HireVue OnDemand video interview.-- - Please click -- -here to receive the invite via text message.The starting rate for this position is $28hr. Employee may be eligible for Short Term andor Long Term incentive benefits. Employees may also be eligible to participate in Medical, Dental. Vision, Life Insurance, 401(k), Charitable Contribution Match, Company Holidays, Personal & Vacation Days, Student Loan Repayment Program and Paid Volunteer Time OffAbout BioLife Plasma ServicesEvery day at BioLife, we feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we'll support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly environment.BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd.OBJECTIVESPURPOSEResponsible for the general supervision of employees assigned to the production areas. Is able to perform all technical tasks required within the production areas. Provides assistance to management to achieve business goals.All listed duties must comply with federal, state, local and company-specific regulations related to quality of product, employee and donor safety and to the proper performance of day-to-day activities.ACCOUNTABILITIESOperations Lead (70%)Ensures that all center employees comply with all federal, state, local and company-specific rules, regulations, and practices related to quality, to the safety of products, donors, and employees and to the proper performance of day-to-day activities.Effectively schedules employee hours to meet the needs of the business.Understands Inventory Control and general accounting concepts to maintain good inventory practices within the center.Effectively manages the production areas, motivates and encourages employees to meet their performance goals, and comply with company quality standards and procedures.Addresses donor and employee concerns in a timely manner.Properly documents and counsels employees on non-conforming events, working with management to determine root cause.Perform all non-core area tasks, and those limited to CS and above.Maintain qualifications and perform all duties (core and elective) for Medical History, Phlebotomy, and Sample Processing areas.People development (30%):Provides regular feedback to employees and management regarding center and employee performance.Ensures that employees are committed to customer service expectations.Fosters teamwork. Works collaboratively with staff, peers, and management to achieve business goals. Communicates continuously and resolves conflicts proactively.Participates in the employment application pre-screening and interviewing process for center itiates employee disciplinary action in accordance with company policies and procedures, as necessary.DIMENSIONS AND ASPECTSTechnicalFunctional (Line) ExpertiseGood verbal communication and customer service skills.Attention to detail and ability to work independentlyDemonstrated technical competenceMaintain general cleanliness of work area and assist other work areas as needed to ensure a clean and professional environment.Ability to read and follow Standard Operating Procedures (SOPs) and to maintain complete and accurate records.Requires obtaining and maintaining Cardiopulmonary Resuscitation (CPR) and AED certification.LeadershipIntegrityFairnessHonestyPerseverancePutting the patient at the centerBuilding trust with societyReinforcing our reputationDeveloping the businessDecision-making and AutonomyRefers to management team for escalated donoremployee concerns (internal)Refers to Center Manager for guidance decisions (internal)Advises and counsels hourly staff on operational, safety, and customer service concerns. (internal)InteractionResponsible for providing exceptional customer service to donors (external) and fellow employees (internal)Attend staff meetings and other team meetings as required.Good verbal communication and customer service skills.Ability to multi-task and work as a team novationCoordinates will all other center roles to effectively problem solve, ensure safety of staff and donors, and provide an exceptional customer experience.Supports the center management team in identifying operational opportunities for continuous improvement, initiating changes to center processes as needed, through use of company approved procedures (including but not limited to 5S, Value Stream Mapping and Kaizen).ComplexityRequires frequent leaning, bending, stooping, crouching, and reaching above the shoulders and below the knee. Requires frequent lifting up to 32 pounds, and occasional lifting up to 50 pounds.Must have fine motor coordination, depth perception, and ability to hear equipment sounds from a distance.Production environment requiring the ability to walk and stand for the entire work shift.Due to potential exposure to blood borne pathogens (risk level 1), 90% of production-based work tasks require pro-longed glove wear.EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:Essential: High School Diploma or equivalent requiredDesired:Experience in a laboratory, hospital, or other regulated environment is a plus.Associates or Bachelor's degree desirable.ADDITIONAL INFORMATIONFLSA Classification (US) - Non-ExemptOther duties and responsibilities as assigned.EEO StatementTakeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.LocationsUSA - MA - MedfordWorker TypeEmployeeWorker Sub-TypeRegularTime TypeFull time

Keywords: Biolife Plasma Services, Medford , Center Supervisor, Other , Medford, Massachusetts