Facilities Customer Service Representative

Company: Tufts University
Location: Medford
Posted on: March 16, 2023

Job Description:

CorTech is seeking to hire a Facilities Customer Service Representative for our client in Medford, MA! Benefits Available! Weekly Pay! $27.00 /Hour Shift: First Shift - 40 hours per week. Description The Operations Control Center is the hub of daily activity for maintenance and support services involving our campus facilities, grounds and supporting services. The OCC Associate provides the first line of support to the client community for incoming calls regarding building operations emergencies, building system alarms, and a wide range of issues and services involving the interior and exterior facilities, grounds and properties. The OCC Associate insures that work request are coded in in compliance with client policy and obtains accurate information on nature of service request and location to prioritize and dispatch work to the field. The OCC Associate will have a pleasant disposition and able to greet visitors and contractors politely and efficiently assisting with processing requests. The OCC Associate ensure that the work request description and location is entered completely and clearly and will apply client work prioritization rules to properly intake and triage work. They will enter work order requests and labor entries into a work control database system. They will provide follow through on a case by case basis to be sure that work orders are addressed and processed. They will also perform reconciliation and quality control checks on data. Mandatory Solid phone skills. Attention to detail and critical thinking skills are necessary. Ability to multi-task in a busy environment. Associates or Bachelor's Degree in Facilities Management, or related field OR 1-3+ years of relevant experience. Excellent verbal and written communication skills; Ability to express ideas clearly and concisely, both verbally and in writing. Demonstrated computer skills: Windows, Word, Excel, and Database application. Preferable experience using Maximo CMMS. Candidate will work from the Medford Campus.

Keywords: Tufts University, Medford , Facilities Customer Service Representative, Other , Medford, Massachusetts