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Client Care Specialist

Company: Herb Chambers BMW of Boston
Location: Medford
Posted on: March 17, 2023

Job Description:

Herb Chambers BMW of Boston has a fantastic opportunity to start a long and rewarding career for the right person! We are seeking a Client Care Specialist to work in our BDC department. This position will be responsible for handling internet leads, inbound phone calls, and customer retention. Immediate Opening Available Job Responsibilities:

  • Daily Communication with customers on inbound and outgoing calls to schedule sales appointments
  • Basic customer service follow up calls after completion of store visit
  • Maintain and follow our script and inbound call process to effeciently schedule appointments at ease for our clients
  • Perform courtesy calls
  • Understands automobiles by studying characteristics, capabilities, features; comparing and contrasting competitive models.
  • Managing internet inquiries through dealership website and other online channels.
  • Setting up customer appointments for sales department.
  • Follow through on customer leads and build relationships with clients to close sales.
  • Grow internet sales business and expand current customer base. Benefits Include:
    • Health & Dental Insurance
    • 401K with company match
    • Flexible Schedule
    • Paid time off
    • Top-tier pay plan
      • Must have flexible schedule and able to work weekends
      • Must be self-motivated and performance driven
      • Must be able to attend training
      • Proven experience in sales. Auto sales preferred but not required
      • Strong written and verbal communication skills
      • Highly organized with the ability to learn quickly
      • Strong computer and typing skills
      • Professional and personable demeanor
      • 40+ hour weeks, full time position
      • 5 Day Corporate Training
      • Strong phone, email and communication skills
      • Positive attitude and high energy
      • Basic MS Office Knowledge; computer software and internet proficiency
      • Professional appearance

Keywords: Herb Chambers BMW of Boston, Medford , Client Care Specialist, Other , Medford, Massachusetts

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