Client Care Specialist
Company: Herb Chambers BMW of Boston
Location: Medford
Posted on: March 17, 2023
Job Description:
Herb Chambers BMW of Boston has a fantastic opportunity to start
a long and rewarding career for the right person! We are seeking a
Client Care Specialist to work in our BDC department. This position
will be responsible for handling internet leads, inbound phone
calls, and customer retention. Immediate Opening Available Job
Responsibilities:
- Daily Communication with customers on inbound and outgoing
calls to schedule sales appointments
- Basic customer service follow up calls after completion of
store visit
- Maintain and follow our script and inbound call process to
effeciently schedule appointments at ease for our clients
- Perform courtesy calls
- Understands automobiles by studying characteristics,
capabilities, features; comparing and contrasting competitive
models.
- Managing internet inquiries through dealership website and
other online channels.
- Setting up customer appointments for sales department.
- Follow through on customer leads and build relationships with
clients to close sales.
- Grow internet sales business and expand current customer base.
Benefits Include:
- Health & Dental Insurance
- 401K with company match
- Flexible Schedule
- Paid time off
- Top-tier pay plan
- Must have flexible schedule and able to work weekends
- Must be self-motivated and performance driven
- Must be able to attend training
- Proven experience in sales. Auto sales preferred but not
required
- Strong written and verbal communication skills
- Highly organized with the ability to learn quickly
- Strong computer and typing skills
- Professional and personable demeanor
- 40+ hour weeks, full time position
- 5 Day Corporate Training
- Strong phone, email and communication skills
- Positive attitude and high energy
- Basic MS Office Knowledge; computer software and internet
proficiency
- Professional appearance
Keywords: Herb Chambers BMW of Boston, Medford , Client Care Specialist, Other , Medford, Massachusetts
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