Client Care Specialist

Company: Herb Chambers BMW of Boston
Location: Medford
Posted on: March 17, 2023

Job Description:

Herb Chambers BMW of Boston has a fantastic opportunity to start a long and rewarding career for the right person! We are seeking a Client Care Specialist to work in our BDC department. This position will be responsible for handling internet leads, inbound phone calls, and customer retention. Immediate Opening Available Job Responsibilities:

• Daily Communication with customers on inbound and outgoing calls to schedule sales appointments
• Basic customer service follow up calls after completion of store visit
• Maintain and follow our script and inbound call process to effeciently schedule appointments at ease for our clients
• Perform courtesy calls
• Understands automobiles by studying characteristics, capabilities, features; comparing and contrasting competitive models.
• Managing internet inquiries through dealership website and other online channels.
• Setting up customer appointments for sales department.
• Follow through on customer leads and build relationships with clients to close sales.
• Grow internet sales business and expand current customer base. Benefits Include:
  • Health & Dental Insurance
  • 401K with company match
  • Flexible Schedule
  • Paid time off
  • Top-tier pay plan
    • Must have flexible schedule and able to work weekends
    • Must be self-motivated and performance driven
    • Must be able to attend training
    • Proven experience in sales. Auto sales preferred but not required
    • Strong written and verbal communication skills
    • Highly organized with the ability to learn quickly
    • Strong computer and typing skills
    • Professional and personable demeanor
    • 40+ hour weeks, full time position
    • 5 Day Corporate Training
    • Strong phone, email and communication skills
    • Positive attitude and high energy
    • Basic MS Office Knowledge; computer software and internet proficiency
    • Professional appearance

Keywords: Herb Chambers BMW of Boston, Medford , Client Care Specialist, Other , Medford, Massachusetts