Dispatch Lead

Company: Transdev
Location: Medford
Posted on: May 28, 2023

Job Description:

The Lead Dispatcher is responsible for training and supervising dispatchers, and assuring quality of dispatch operations includingmonitoring Dispatchers.Assuring quality of dispatch operations including monitoring DispatchersTracking and monitoring new drivers and any drivers with identified performance issuesCoaching dispatchers to resolve performance issues and compliance with the MBTA policies and proceduresMeeting with Dispatch Manager on a regular basis.Performing the duties of Dispatchers when needed and possible without compromising primary Lead Dispatcher dutiesHigh school diploma or GEDThree years of experience of dispatch within the paratransit industry. Prior experience as a paratransit driver is a plus.Strong computer skills with knowledge of Microsoft Office and with paratransit scheduling software (and preferably ADEPT) and the ability to learn new softwareExcellent leadership and organizational skillsAbility to supervise othersExcellent knowledge of The RIDE service area streets, landmarks, and institutions, including all major trip generators and transfer pointsExcellent knowledge of traffic patterns and their impact on paratransit operationsExcellent communication skills in person, over the phone, and on a two-way communication deviceAbility to work flexible hoursPhysical Requirements:Must be able to work shifts or flexible work schedules as needed.Majority of work is accomplished indoors and in air conditioned or well ventilated facilitiesMajority of work is accomplished in an office or in a cubicle space equipped with a telephone and computer.The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.For more information please visit our website at above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. EEO is the Law Poster: free workplaceIf based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check

Keywords: Transdev, Medford , Dispatch Lead, Other , Medford, Massachusetts