Service Desk Intern
Company: Mass., Inc.
Location: Chelsea
Posted on: April 20, 2024
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Job Description:
About Us
The Executive Office of Technology Services and Security (EOTSS) is
the state's lead office for information technology. We provide
enterprise level information technology services including network
management and security; computer operations; application hosting;
desktop provisioning and management; and modern and responsive
digital services to 40,000 internal stakeholders plus the
residents, business owners and visitors to the Commonwealth of
Massachusetts.
About the Role
The EOTSS Service Desk team is responsible for creating,
troubleshooting, escalating, and following-up on incidents and
service requests received via phone, email, chat, or self-service
portal within the IT Management system. Our team diagnoses and
resolves problems according to standard operation procedures. We
also make sure to maintain accurate and timely documentation of
customer issues and resolution. The Service Desk is the first point
of contact for Commonwealth End Users and IT partners who are
seeking technical assistance within the End User Support Contact
Center.
EOTSS is seeking a Service Desk Intern to learn what it is like to
be part of day-to-day operations. The intern will observe and
participate in telephone calls, advance technical services work,
and accounts management work. The intern will also have exposure to
troubleshooting and escalating incidents including applications,
hardware, password resets, printer configurations, encryption,
software updates, messaging (outlook issues), network issues, and
Telecom. The intern will work closely with the Service Desk
Manager.
The primary work location for this role will be 200 Arlington
Street Chelsea, Massachusetts 02150. The work schedule for this
position is Monday through Friday, 7AM to 3PM EST. This position
would be expected to follow a hybrid model of reporting to work
that combines in-office workdays and work from home days as
needed.
All offers of employment into this position are conditional and
subject to passing: a Massachusetts Criminal Background Check
(CORI); a security clearance (fingerprinting) consistent with IRS
and/or public safety requirements; and security training.
Preferred Qualifications:
Qualifications:
First consideration will be given to those applicants that apply
within the first 14 days.
Please see Preferred Qualifications.
Comprehensive Benefits
When you embark on a career with the Commonwealth, you are offered
an outstanding suite of employee benefits that add to the overall
value of your compensation package. We take pride in providing a
work experience that supports you, your loved ones, and your
future.
Want the specifics? Explore our Employee Benefits and Rewards!
An Equal Opportunity / Affirmative Action Employer. Females,
minorities, veterans, and persons with disabilities are strongly
encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not
discriminate on the basis of race, religion, color, sex, gender
identity or expression, sexual orientation, age, disability,
national origin, veteran status, or any other basis covered by
appropriate law. Research suggests that qualified women, Black,
Indigenous, and Persons of Color (BIPOC) may self-select out of
opportunities if they don't meet 100% of the job requirements. We
encourage individuals who believe they have the skills necessary to
thrive to apply for this role.
Keywords: Mass., Inc., Medford , Service Desk Intern, Other , Chelsea, Massachusetts
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