Patient Access Representative II - Part Time
Company: Cambridge Health Alliance
Location: Medford
Posted on: April 22, 2024
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Job Description:
Location: -CHA Cambridge Hospital -Work Days: -3 days per week -
-Category: -Medical Assistant - -Department: -CHA Obstetrics &
Gynecology Center Cambridge - -Job Type: PT20Plus HPW - -Work
Shift: Day -Hours/Week: 24.00 -Union: Yes -Union Name: CH Laborers
380We are an OB/GYN practice with a multidisciplinary team
consisting of MD's, Midwives and Nurse Practitioners, caring for a
diverse population with OB and GYN needs. We provide care to women
of all ages in a culturally competent environment. The Medical
assistant is an essential member of the clinical team allowing for
delivery of effective and safe care to our patients and
families.
:
The Patient Access Representative II (PAR II) position consists of
both administrative/clerical functions in addition to the clinical
responsibilities of the medical assistant.
PAR IIs are essential members of the ambulatory team. They provide
the ambulatory site the flexibility of meeting both clinical and
administrative needs, while contributing to the smooth operation of
the clinic by facilitating patient flow.
Responsibilities:
Administrative and Clerical Responsibilities:
--- Completes patient registration according to established
protocols.
--- Verifies patient identify using two patient identifiers.
--- Collects and processes cash payments using Safe-Pay and
provides receipt to patient.
--- Verifies patient insurance eligibility using Passport.
--- Obtains prior authorization from insurance companies for
appointments.
--- Answers telephone promptly and courteously using appropriate
script to identify self and site.
--- Determines urgency of phone call using phone routing guidelines
and ensures "warm hand-off" to nurse or other staff member when
warranted.
--- Schedules patient appointments, both new and follow-up, within
an appropriate time frame.
--- Charge router duties as assigned.
--- Assists in clinic efficiency by handing out health care proxy
info, screening forms, completes letters, etc.
--- Processes requests for patient forms.
--- Ability to answer and assist patients with billing
questions.
--- Identifies need and utilizes interpreter services when
needed.
--- Utilizes critical thinking skills to effectively and
efficiently address patient requests and concerns, and maximize
flow of patients through the clinic.
--- Communicates with patient regarding delays.
--- Creates prescription refill encounters and routes to central
pharmacy.
--- Participates in the prior authorization process for
medications.
Clinical/MA Responsibilities:
--- Actively and efficiently manage the flow of patients through
the clinic:
--- Pre-visit chart medical record preparation and information
gathering to optimize the visit.
--- Participate in team huddles and team meetings.
--- Room patients:
--- Assist providers with medical histories
--- Appropriate documentation in the electronic health record
--- Check routine vital signs and point of care testing (based on
patient's reason for visit, age and diagnosis
--- Perform screening questionnaires and pain score, as needed
--- Actively communicates with patients to set expectations, e.g.,
wait times, what to expect during visit.
--- Provides clear and timely observations to providers regarding
patient issues.
--- Manages room cleaning, stocking, set-up, and turnover.
--- Assists providers with clinical procedures.
--- Participate in process improvement initiatives.
--- Participate in staff meetings, MA meetings and continuing
education sessions.
--- Assist co-workers in their duties within the limitations of
training and scope of practice
Qualifications: -Minimum of a high school diploma or
equivalent.
Graduation from an accredited medical assistant program.
Certifications: Maintains current Basic Life Support
Linguistic Capabilities: Ability to write and verbally communicate
in English.
Knowledge of a second language preferred.
Work Experience: Minimum of 2 years experience as a Medical
Assistant preferred.
Minimum of one year administrative duties in a clinical setting
preferred.
-
In keeping with federal, state and local laws, Cambridge Health
Alliance (CHA) policy forbids employees and associates to
discriminate against anyone based on race, religion, color, gender,
age, marital status, national origin, sexual orientation, gender
identity, veteran status, disability or any other characteristic
protected by law. We are committed to establishing and maintaining
a workplace free of discrimination. We are fully committed to equal
employment opportunity. We will not tolerate unlawful
discrimination in the recruitment, hiring, termination, promotion,
salary treatment or any other condition of employment or career
development. Furthermore, we will not tolerate the use of
discriminatory slurs, or other remarks, jokes or conduct, that in
the judgment of CHA, encourage or permit an offensive or hostile
work environment.
- Cambridge Health Alliance brings Care to the People - including
your neighbors, friends and family. Our local hospitals and care
centers serve our vibrant, diverse communities, and play an
integral role in improving health. As passionate advocates for the
underserved, we actively partner with our communities to take on
challenging public health issues, and conduct important research to
help reduce barriers to care. We believe that everyone deserves
access to high quality, convenient health care. This is why our
employees believe in where they work and why many build long,
rewarding careers at CHA.
Healthcare is changing rapidly. CHA has a strategic plan that
charts a proactive course for our future. It is built on a vision
of equity and excellence for everyone, every time. It also
recognizes that our workforce is our most valuable asset and
prioritizes competitive salaries, benefits and professional
development opportunities for employees. The strategic plan is
changing the way we provide care and improving the health and
experience of our patients; we are looking for smart, committed,
compassionate people who want to be part of making our vision of
better health and equity a reality.
At CHA, you can believe in where you work and go home every day
knowing you made a difference. Join our team and help us bring Care
to the People.
Keywords: Cambridge Health Alliance, Medford , Patient Access Representative II - Part Time, Other , Medford, Massachusetts
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