ITS Help Desk Support Technician
Company: Addison Group
Posted on: May 10, 2022
Open: ITS Helpdesk Support technician (contract)
Location: Medford, MA (REMOTE moving Hybrid)
Pay: Up to $27/hr.
The ITS Helpdesk support technician is responsible for day-to-day
support for end users and handle helpdesk calls and tickets,
inventory management, and ensures that onsite and remote users
requests are addressed in timely fashion. Under the supervision of
the IT Manager, the candidate will work in close collaboration with
other ITS team members, escalate and coordinate issues and tasks to
achieve high quality customer satisfaction and meet the set service
level agreement. The candidate will also coordinate work with
vendors as needed, as well as with internal departments.
Answer helpdesk phone calls and create ticket for incidents and
Accurate Assignment of service desk tickets
Prompt response to helpdesk requests based on SLAs and SOPs
Setup new users: new laptops with standard image and CLIENT
standard applications and ensure all IT
equipment and services are functional.
Perform end users training as needed, and On-boarding
Support conference rooms technology and setup and perform routine
checks to ensure the rooms are
Prepare and file computer equipment assignment and manage the pool
of shared computer equipment.
Manage copiers, printers and work support provider as needed
Perform and keep inventory up to date
Coordinate recycling of IT equipment as needed
Account Management On-Boarding, off-boarding
Office suite applications Support
Implementation and monitoring of End Point security software
BA/B.S. in computer science or a related field or equivalent
1 - 2 years of relevant experience
Experience with Active Directory, DHCP, DNS, and networking.
Experience with Conferencing products: WebEx, Zoom, Microsoft
Experience installing, maintaining, and troubleshooting Windows10
and Microsoft Office suite and
basic Knowledge of PC and Mac hardware.
Experience in supporting Office 365 Apps
Ability to learn quickly, meet deadlines, prioritize, take
initiative and work independently.
Ability to work under pressure and with limited supervision. A
Excellent organizational, interpersonal, and written/verbal
Keywords: Addison Group, Medford , ITS Help Desk Support Technician, Professions , Medford, Massachusetts
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