IT Onsite Technician

Company: Hemmersbach Nordamerika
Location: Medford
Posted on: May 14, 2022

Job Description:

IT Onsite TechnicianBe part of usHemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.Your TasksThe Onsite Technician is a responsible role based on extensive expert knowledge and experience in direct customer service which is the core of our business. They carry out work for various customers by directly visiting their sites or being permanently assigned to a specific customer at their site and providing relevant technical assistance. They ensure that the delivery of services is in accordance with SLAs and project requirements, that no over-delivery is done and work is logged in appropriate systems. Main responsibilities:

• Handle service support requests & incidents
• Asset management & coordination
• Hands & Eyes Support
• Detect faults and provides efficient and effective solutions
• Ensuring all work is delivered consistently and in accordance with scope of work
• Have a full awareness of service level KPI's and deliver in accordance with these under guidance of the Service Delivery Manager
• Helping to ensure that Hemmersbach delivers a high level of customer satisfaction, which also meets the business goals
• Work in accordance with suppliers and customer's rules and regulations for the purposes of health and safetyOur RequirementsExperience in supporting at least one of the following hardware types: servers, storage systems, network equipment, PCs or notebooks of brands like HPE, Dell, IBM and NetApp
  Customer service soft skills and strong verbal and written communication in English
  Driver's license and willingness to travel daily to local end customer sites
  Optional: working technical knowledge of standard server system software (Linux, Windows, VMWare)Your BenefitsA highly regarded team member within an exponentially growing international IT company
  exciting projects and challenges daily and with autonomy
  Team Spirit: strong team spirit and a great working atmosphere in a friendly team
  Direct and informal communication even at management level
  Career Opportunities: Great possibilities for professional, personal and language training
  Buddy programme to make sure you have an amazing start, a welcome pack included
  A support package that includes: medical coverage, Dental & Vision coverage, Life Insurance, Short & Long Term disability insurance, 401K, PTO.
  A company that is not only continuously commercially successful but also provides a sense of purposeRhino-force.org: Our environmental protection organization protecting one of the most endangered species on this planet.
  Kids-family.org: We take care of children that grow up without their parents in Poland and India. We don't just give them shelters. We turn their shelters into homes.

Keywords: Hemmersbach Nordamerika, Medford , IT Onsite Technician, Professions , Medford, Massachusetts