Public Safety Dispatcher I
Company: Tufts University
Location: Medford
Posted on: April 24, 2024
Job Description:
Overview
The Tufts Department of Public Safety (DPS) serves the university
community and its four campuses by providing a safe and secure
environment to all who learn, work, and live in the Tufts
community. The Public Safety Dispatcher I is critical to the
overall success of the Department's safety, security, and
preparedness mission. We welcome applications from seasoned
dispatch professionals as well as candidates who have a strong
desire to serve as part of our public safety team. The Dispatcher I
will be responsible for answering calls for police service,
managing police radio calls, and dispatching the appropriate
response. The role involves the dissemination of sensitive law
enforcement information received through state and federal sources
and notifications to the University community of certain types of
crime information and emergency messages through the University's
alert notification system. The Department is currently hiring for
all shifts. We provide all the training for this position. Tufts
University offers a competitive wage and a wide range of benefits
including a 100% tuition remission for employees who want to
further their education, generous Medical, Dental, and Vision
Insurance, Low-Cost Life Insurance, Eligibility for both
University-Funded 401b and Employer-Sponsored 401a Retirement
Plans, Paid Holidays, and Generous Sick and Vacation Pay.
What You'll Do
- Ability to manage multiple responsibilities at once often while
switching back and forth between tasks based on their importance
and urgency including call dispatch, incoming calls for service,
interpreting alarm, and other systems data.
- Handle telephone calls and walk-in requests for service,
including general and emergency calls for assistance.
- Dispatch Tufts police and security personnel to all calls for
service; manage police radio communications and coordinate incident
response.
- Coordinate radio calls and requests for assistance from outside
law enforcement, fire, and emergency medical agencies, when
required.
- Make appropriate entries into the department's computer aided
dispatch (CAD) system to track calls for service, incident reports
and other department activities.
- Monitor computerized alarm systems and electronic access
control system events and dispatch shift personnel to respond to
all reported violations.
- Record-keeping tasks that include filing police reports,
logging lost/found property, posting public incident record logs,
completing shift task logs and miscellaneous clerical tasks deemed
necessary and appropriate by supervisory staff.
What We're Looking For
Basic Requirements:
- High School diploma/GED required
- Must possess strong customer-relations skills and be able to
work under high stress situations
- Must have ability to multi-task given the complexity of work
responsibilities.
- Must have excellent verbal and writing skills
- Must be able to be CPR certified; CPR instruction and
certification will be provided if not already certified
- Must successfully pass and maintain CJIS Operator certification
within first 30 days of employment
- Must achieve within the first 6 months of employment, or as
soon as reasonable based on availability of courses: APCO Public
Safety Telecommunicator 1 certification, NAED Emergency Medical
Dispatch
- Ability to obtain computer proficiency, including typing, and
knowledge of or ability to learn: Computer Aided Dispatch and
Records Management System, Mass Criminal Justice Information System
(CJIS) terminal, computerized alarm monitoring systems,
computerized access control system, other computer or technical
systems that may be added to the Communications Centers
- Must pass a professionally administered psychological and
medical exam, background investigation of personal character and
criminal records check including fingerprint supported checks of
state and federal criminal justice databasesSpecial Work Schedule
Requirements: Work Environment:
- The work area consists of numerous computer systems, alarm
monitoring equipment, telephones, and police radio systems
- The Communications Center is located on the Medford campus at
the police departmentPhysical Demands:
- Physical demands include standing, walking, reaching, writing,
listening, speaking, and seeing
- Mental demands include reading numerous reference manuals,
interpreting alarm and other systems data
- Must be willing to work under stressful conditions, adapt to
irregular work schedules, including working evening, nights,
holidays, and weekends given the 24-hour nature of the job
Pay Range
Minimum $19.80, Midpoint $23.55, Maximum $27.30
Salary is based on related experience, expertise, and internal
equity; generally, new hires can expect pay between the minimum and
midpoint of the range.
Keywords: Tufts University, Medford , Public Safety Dispatcher I, Professions , Medford, Massachusetts
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