Customer Service Coordinator
Company: Penske
Location: Medford
Posted on: September 25, 2024
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Job Description:
Position Summary: A Penske Customer Service Coordinator is
focused on working with customers to schedule preventative
maintenance requests, coordinate outside repairs, plan and manage
the shop work plan. This position is located at the Penske facility
located at 436 Riverside Avenue in Medford, MA. Major
Responsibilities: • Develop daily and weekly workforce plans by
factoring customer needs, estimated unscheduled repairs, available
parts, technician skill sets and work hours to maximize customer
service and productivity. • Communicate with customers as needed
for maintenance updates including changes to schedule or work,
billing concerns, or to resolve service issues. • Assure that all
Penske Rental units are maintained and prepared for customers •
Ensure parts are available for scheduled work • Hold vendors
accountable for quality and adherence to schedule for outside work
• Provide customer service, assuring customers are satisfied and
will return for additional business. • Maintain shop productivity
by optimizing the work plan • Coordinate with district billing
clerks as necessary • Other projects and tasks as assigned by
supervisor Qualifications: • 2 years of customer service experience
required • At least 1 year of hands on mechanical experience
required • 2 years of supervisory experience preferred • At least 2
years of service department administration preferred • High School
diploma or equivalent required • Associates Degree, Technical
School Degree, or Bachelors Degree preferred • ASE certification
preferred • Prior experience with service scheduling programs and
diagnostic programs preferred • The associate will be required to
understand and comply with specific instructions, guidelines,
rules, regulations, or other information established by Penske
management • The associate must be able to perform all work
adhering to DOT, OSHA, and all Penske safety and maintenance
policies; including but not limited to the correct selection and
use of appropriate tools, PPE, machine guarding, and established
best safety practice. • Regular, predictable, full attendance is an
essential function of the job • Willingness to travel as necessary,
work the required schedule, work at the specific location required,
complete Penske employment application, submit to a background
investigation (to include past employment, education, and criminal
history) and drug screening are required. Physical Requirements:
The physical and mental demands described here are representative
of those that must be met by an associate to successfully perform
the essential functions of this job. Reasonable accommodations may
be made to enable individuals with disabilities to perform the
essential functions. • While performing the duties of this job, the
associate will be required to move frequently, stand, walk, climb,
bend, and sit for extended length of time throughout their
scheduled working period. • The associate is required to use their
hands on a routine and daily basis to grasp, reach, touch, handle,
feel, and/or otherwise operate required tools or controls. • The
associate must be able to work safely at heights using applicable
ladders and elevated working platforms. • The associate must be
able to safely work in all weather conditions. • Given the frequent
movement of large trucks through the workplace, the associate must
be able to see and hear in order to safely navigate the work
environment. • The associate must be able to regularly lift and/or
move up to 50lbs/23kg and occasionally lift and/or move up to
100lbs/45kg. Penske is an Equal Opportunity Employer. Job Category:
Vehicle Maintenance Management/Supervisors Job Family: Customer
Experience Address: 436 Riverside Ave Primary Location:
US-MA-Medford Employer: Penske Truck Leasing Co., L.P. Req ID:
2412342 Date posted: 09/22/2024
Keywords: Penske, Medford , Customer Service Coordinator, Professions , Medford, Massachusetts
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