Assistant Manager

Company: Pure Hockey
Location: Burlington
Posted on: January 2, 2026

Job Description:

Pure Hockey, the largest dedicated hockey gear retailer in the USA, is seeking a dynamic and experienced Assistant Manager to join our team. In this pivotal role, you will support the Store Manager in all facets of store operations, ensuring excellence in customer service and driving our mission to provide the best hockey gear and accessories to enthusiasts and professionals alike. This is a fantastic opportunity for individuals passionate about retail management and the sport of hockey. Assist the Store Manager in planning and implementing strategies to attract customers Coordinate daily customer service operations (e.g., sales processes, orders, and payments) Supervise and motivate staff to achieve sales targets Monitor and maintain store inventory Handle customer complaints and issues to maintain the store’s reputation Ensure compliance with company’s policies and operational guidelines Deal with problems by providing creative and practical solutions Report on buying trends, customer needs, profits etc. Propose innovative ideas to increase market share Proven experience as a retail assistant manager or similar position Strong leadership and customer management abilities Customer service-oriented with in-depth knowledge of basic business management processes Excellent communication and interpersonal skills Familiarity with financial and customer service principles Good math skills with the ability to create and analyze reports, spreadsheets and sales statistics Proficient user of MS Office (MS Excel in particular) Medical Insurance Dental Insurance Vision Insurance Life Insurance 401k Retail Management Certification (Preferred) First Aid Certification (Preferred)

Keywords: Pure Hockey, Medford , Assistant Manager, Retail - All , Burlington, Massachusetts