Offshore Hospitality Sales Representative

Company: Shelby American, Inc.
Location: Boston
Posted on: May 3, 2025

Job Description:

All Jobs > Offshore Hospitality Sales RepresentativeOffshore Hospitality Sales RepresentativeFully Remote --- Offshore, LADescriptionAbout HeirloomHeirloom is a leading provider of large-format, luxury short-term rentals on the national level. Our unique focus on providing world-class accommodations to discerning groups of travelers in premier travel destinations, combined with a tech-enabled and data-driven business strategy, has allowed Heirloom to quickly carve out a unique space for itself within the highly competitive and rapidly evolving luxury hospitality rental industry.General OverviewWe are looking to add an Inside Sales Representative to join the Guest Services & Sales Team. We are seeking a creative team player and an exceptional communicator. The Guest Services & Sales Department is the first point of contact for our guests. The new Inside Sales Representative will optimize revenue and guest satisfaction via direct-to-consumer sales. You will communicate with prospective guests with the intent to convert leads into reservations. The ideal candidate will have experience with warm leads as this role will not cold call, but will convert these leads into revenue. Success will be measured by this conversion rate. You will also be responsible for fostering relationships with third-party partners who provide leads.Essential Functions

• Identify, pursue, track and close new reservation sales based on availability - very little cold calling.
• Communicate with potential customers via phone, text message, email, and online messaging in accordance with Heirloom's internal policies and procedures.
• Represent the Heirloom brand in all communications and interactions, with specific emphasis on providing effective and professional customer service in writing.
• Accept inbound calls from prospective guests and make outbound calls to guests as needed to answer questions and facilitate sales.
• Preempt, understand, and address customer needs and requirements - find creative ways to cross-sell.
• Build rapport with customers through friendly, professional, and engaging communication.
• Meet and exceed revenue goals.
• Use a variety of tools, such as revenue reports, to determine pricing and discounts to book business.
• Collaborate with other departments to optimize guest experience during their stay.
• Assist with customer support for in-house guests on an as-needed basis.
• Participate and contribute to all scheduled departmental meetings.RequirementsThis is a full-time, remote position, with a minimum of 40 working hours scheduled each week. Working hours can be scheduled between 8:00 am CST and midnight CST. Weekend and evening availability is required.
• Compensation for this role is salaried and will range between $5M-$6M Colombian pesos/month ($1200-$1500 USD/month) - the exact exchange rate from USD to COP may vary. The exact rate of pay will depend on the candidate's qualifications and experience. For candidates with 5+ years of supervisory experience or those with experience in this industry, compensation can range up to $7-$8M COP/month.
• In addition to base salary, there are incentive/bonus opportunities available.Ideal Candidate Profile:
• Excellent command of the English language, spoken and written.
• 3+ years of experience working in a contact center environment for a US-based company where 100% of the workday is conducted in English, either in a sales or customer service capacity.
• Comfortable using cloud-based platforms to manage and organize work such as cloud-based phone systems and online messaging platforms. Learning new technology should feel intuitive.
• Reliable access to a strong internet connection, able to work from home in a quiet setting.
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Keywords: Shelby American, Inc., Medford , Offshore Hospitality Sales Representative, Sales , Boston, Massachusetts